1. How PwC uses analytics to help our people learn.
Analytics-Driven Curation
How PwC uses analytics to help
our people learn.
Curation analytics allows us to be more than content pushers.
It enables us to adjust, connect, and understand what our learners need.
November 2018

2. We use curation analytics to help create PwC’s high-performance culture
Tracking our high performance culture.
How we curate our catalogue.
Analytics Driving Curation
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3. Our curation metrics show if we are meeting our learners’ needs
When learners found what they were looking for:

4. When learners didn’t find what they were looking for:
Our curation metrics also show if we are not meeting our learners’ needs
When learners didn’t find what they were looking for:

5. We use curation analytics to refocus, so we can meet learners’ needs

6. Find the hidden meaning in your learners’ behaviors, wants, and needs.
No. 1
Be in their Moment
Recognize the value of a bottom-up approach to proactively address learner needs.
No. 5
Use your Sundial
Timing and context is everything. Make sure your timing aligns with priority business activities.
Lessons Learned
No. 6
Curate Local,
Think Global
Collaborate with other functions in the organization to track usage outside the traditional channels.
No. 2
Pairing is Caring
Pair technical learning assets with the complementary non-technical skills and knowledge to help learners reach the next level.
No. 3
Ride the Wave
Where is the learning momentum? What’s the next big initiative, industry disruption, or client need?
Shaping your curation approach by tracking clicks, likes, the ignored, and lost heroes.
No. 7
Have a Piece of Flair
Catching someone’s attention is half the battle - to stand out, don’t skimp on the visuals.
No. 4
Don’t Lose your Heroes
Sometimes the right solution already exists. Use packaging and marketing to help learners connect with what they need.
No. 8
Be a Super Sleuth
Find the hidden meaning in your learners’ behaviors, wants, and needs.

7. Thank you!
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