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Handling Phone Conversation

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Presentation on theme: "Handling Phone Conversation"— Presentation transcript:

1 Handling Phone Conversation

2 Introducing yourself / Starting conversation
Hello.This is Alice. It’s Alice speaking. It’s Alice calling. Alice speaking

3 Asking who is on the phone.
Could I take your name? Excuse me, who is this? Who is speaking? May I ask who is calling?

4 Asking to speak with someone on the phone
Is Mr.Clark in? May I speak to Mr.Clark? Is Mr.Clark there? Is Mr.Clark available? Could you put me through to Mr.Clark? I’d like to speak to Mr.Clark.

5 Connecting someone on the phone
Hold on/Hang on a minute,sir. Let me see if he is available! Just a second! I’ll connect you now. I’ll put you through to him. Hold the line!

6 Someone isn’t available
He is not in right now. I'm afraid she is busy now. He has gone out. I'm afraid Robin is not available. I'm sorry Mr. Smith is in a meeting now. Sorry,he isn’t here.

7 Leaving a message Can I leave a message, please?
Can you tell him I called, please? She has my number so she’ll call me back. No, it’s ok. I’ll call him/her later. Could you tell him to contact with Mr.Parker? Could you ask her to call me?

8 Taking a message Have you got a message for him/her?
Would you like to leave a message? Can I take a message? Could I took your name and number? May I ask who is calling? I'll tell Jenny that you called.

9 Expressing problems on the phone
I can’t hear you well. It’s a bad line! Can you spell that for me? I don’t understand.Could you speak loudly? It’s bad line. Please repeat it. I’m sorry. Could you say that again? I’m sorry. The number is wrong.

10 Finishing / Ending Conversation
It was nice talking with you. Thanks for calling. Bye for now! I have to hang up the phone. I’ll call back later. We’ll meet up later. I’ll talk to you soon. See you then, bye.

11 Expressing concern and sympathy
Are you all right? I’m sorry to hear that. What’s the matter? / What’s wrong with you? I hope you feel better soon. Is there anything I can do to help? Everything will be OK. That’s so bad.

12 Formal phone conversation
This is Robert Watson calling. Hold on a moment, please. May I speak to Mr. Morgan? I’ll put you through to Mr.Morgan. How can I help you?

13 Informal Phone Conversation
Hey, Is William there? Hi, this is me,Kevin. Speaking. What’s up? Wait a minute. See you then.

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