1. Communications Assistant (CA)
For NCP500/1000
(CA Pro/CA Basic)
Panasonic Communications CO.,LTD.

2. Outline of CA Pro

4. All extensions are listed.
If the extension name is assigned, it is displayed.
But ICD group numbers are not included.

5. Phone Office
Phone Home
Send
Send Chat
Phone Mobile
Voice Message
Web Access
More

7. Presence icons : The absent message has been set The user is logged in
The user is logged in, but the auto absent message has been set
The user is not logged in
Idle
Ringing
On the phone
The presence becomes blank when the extension number is deleted after the installation.

8. CA can be minimised using the “Minimise/Maximise” button to occupy less of the desktop

9. Enter number to dial
Answer
Hang-up
Search

10. Search
If “kazu” is entered, the contact name including “kazu” are searched.

11. The CA icon size can also be toggled using the “Minimise/Maximise” button

14. Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file

15. Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file

16. The general tab displays general information about the highlighted user

17. The contacts tab allows you to enter additional telephone contact numbers for the user e.g. Mobile home, contact number etc

18. Door phone and sensors are also available providing they are present on the system

19. The Company tab allows you to edit company information for the contact

20. The popup tab allows you to customise each contact with there own personal image file and ring tone (WAV, MP3 and WMA’s are supported)

21. It is also possible to enter the URL of a webcam to be popped when a specific customer calls, or to open a web page
Memo’s can also be added for reference (these are only readable by the current user)

22. Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file

23. This window allows you to customize the same items as “View and modify contact”.

24. Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file

26. Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file

27. All extensions
return.

28. Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file

29. Enter the file name.
CSV file is created.

30. Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file

31. Select the .csv file.
The format of the .csv file must be same as the exported file form CA.

32. Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file

33. Select a user which has an incoming call

34. Presence can be changed by clicking on the presence Icon

35. There are 6 function items which can be modified as necessary, it is also possible to create new ones if needed.
By selecting “Options” it is possible to change your status when away from your PC for a period of time or when CA is opened and closed
The clock of PC is automatically displayed.

36. By selecting “New Setting”, it is possible to set the new function

37. Save Function List
Function List Name (Max. 16 characters)
Absent Message
Forward/Do Not Disturb
Feature Number
Ex.) *7360*
Log out ICD Group

38. By selecting “Modify”, it is possible to modify function list
Edit
Delete
Move Up
Move Down

39. Forward/DND settings are access by clicking on the “Hyperlink” style text
Forward/DND settings can then be set as necessary

40. Selecting “Speed Dial” allows you to:
Dial Speed dial number
Modify the table of Speed Dial
Add the new speed dial number
Delete the speed dial number
It is possible to search System Speed Dial number by Name or Phone Number

41. Select and copy a telephone number (CTRL+C)
By selecting “Copy & Call”, you can dial a telephone number in a clip board of PC.
Hello! Haya
Please call me!
Phone :
M.Take
Select and copy a telephone number (CTRL+C)
Select “Copy & Call”
Dial the number which is modified according to the dial modification settings.
(Go To - Option - Dial Modification)

42. Selecting a menu of History, the window of History appears.
Incoming missed call

43. It is possible to select the type of calls.

44. It is possible to search History by Name or Phone Number

45. “Call” button allows you to dial the selected call log

46. If you want to read the memo, click “Memo Open” button.

47. The highlighted call logs are deleted.
If you wish to continue, click “Yes”

48. Save all data of History to .csv.
Enter the file name.

49. If you wish to add the call log into the contact list.
Copy Name and Phone Number

50. It is possible to add a call log into System Speed Dial
If you wish to continue, click “OK”

51. But the process fails…
The required condition is :
- The PCMC is not connected to the PBX
COS Settings
Programming Mode Level : PROG **/*#
Manager : Enable

52. The “Option” window allows you to customize the following items.
Display
Preferences
Key Mappings
Sounds
Voice Mail
Dial Modification
PBX System Alarm
Logon and Security
About

53. It is possible to select :
English
Spanish
French
Portuguese
German
Italian
Russian
Ukrainian
If you need the additional language, please contact PCC sales section.

54. Minimize application to:
Taskbar or
System tray

55. Incoming call pop-up for CA
Click here
Pop up

56. Incoming call pop-up for MS Outlook

57. Enable/Disable
You can transfer a call in conversation by operating CA without the transfer button.
Enable/Disable
Save ICD Group incoming call to history
For example, you can make transfer by simply entering a dial number in conversation here.

58. Re-map key mapping of each function

59. Personalise ring tones
(WAV, MP3 and WMA)

60. Only CA supports this function.
Enable voice mail
Automatically start 2-way recording
Use Voice Mail Assistant
Only CA supports this function.
As of 2008 September

61. The number is modified according to the dial modification settings,
when you make an external call from :
- Contact list of CA
Outlook or a CRM application
Copying an external phone number to CA from another application
7 digits : External call
(Add CO line access No.)
6 digits : Extension call
How to count the digits of characters.
: 10 digits
: 12 digits
(CA counts ‘+’ and ‘-’.)
Delete the string “(0)” from a copied external phone number
For Only External Call

62. *) CO line access number : 0
For Only External Call
*) CO line access number : 0
Input Number
Table No.
Removed Digits
Added Digits
Modified Number 1
+8192
(None) 2
+81 3 +
001 4
092
None

63. If PBX alarm occurs, CA sends an e-mail with PBX error code via your e-mail client software.

64. Change password
Enable/Disable automatic login
Enable/Disable automatic minimize

65. Application information (version changes, bug fixes etc)

67. Enter Group No.
Start paging

68. Enter Park area
No.
Retrieve a call from Park area

69. Max. 10 digits
Account No.
It is possible to add an account number, when you make the outside call at next time. 1
Set an account number
HINT
CA decides whether making a call is for outside or inside by : Options – Dial Modification – Minimum digits for public telephone number 2
Make an outside call 3
Finish a call and
an account number is added in SMDR

70. You can dial a telephone number in a clip board of PC.
Open the door.
Copy & Call
You can dial a telephone number in a clip board of PC.
Hello! Haya
Please call me!
Phone :
M.Take
Select and copy a telephone number (CTRL+C)
Dial the number which is modified according to the dial modification settings.
(Go To - Option - Dial Modification)

71. Change TRS level from 7 to 1 temporarily.
I want to call abroad.
TRS Change window appears by clicking “TRS Change” button in conversation with another extension. 1 3
Dial Tone
Ext 201
TRS:7
Manager
Extension 4
Change TRS level from 7 to 1 temporarily.
Make a call abroad 2
TRS Level : 1 - 7
This function is available by the manager extension.

72. Time Service window allows you to
switch Time Service mode of the tenant which own extension belongs to.
Selectable Mode:
- Lunch
- Day
- Break
- Night
The required condition is :
COS Settings
Programming Mode Level : PROG **/*#
Manager : Enable

73. Log in the ICD Group
Log in all ICD Group
See the status of Wrap Up
Control the status of Wrap Up
Log out all ICD Group
Log out the ICD Group

74. Change the size of the window

75. If Wrap-up Timer has been set, this window automatically appears after hang-up.
4.1.1 Extension Settings - Option 8

76. Extension call
Turn on MWL
Make a call
Outside call
Finish a call

77. Extension call
Make a call
Send an with a memo to the address in the contact.
Save a text memo.

78. When the extension is busy...
Set call back
Set call waiting
Make a call
The extension setting of the destination is required.

79. Answer the call
Redirect to Voice Mail
It is possible to enter a number (max. 32 digits).
This menu keeps last 10 dial numbers.

80. Enter a phone number or double click a contact
Transfer the call
Pop-up the main window
Next
Page

81. The call is answered
Calling…
Transferring the call is completed.
Split the call on consultation hold.

82. Place the call on hold
Exclusive hold does not supported.

83. Enter a phone number or double click a contact
Pop-up the main window
Make a conference
Next
Page

84. The call is answered
Calling…
Start conference

85. Park the call (Automatic)
This button allows you to put a call on hold in any idle parking zone.
Park the call (Manual)
A call can be put on hold into a specified park zone.
Enter a park No.

86. Start recording a message
Transfer to VM
Enter an extension No.
Start recording a message
Start 2-way recording
Stop 2-way recording
The icon is changed.

87. Send DTMF
Send Flash (EFA)

88. Write Memo
Save a text memo.
Send an with a memo to the address in the contact.
Hang Up

89. The red icon means that MWL is turned on or a new message is left in your mailbox.

90. CA asks the password of your mailbox.
Call to VM and reach the menu to record the personal greetings.
Voice Mail
System
To change the no answer greeting, press 1
To change the busy signal greeting, press 2
To change the after hours greeting, press 3
To change the caller ID greeting, press 4
To change the temporary greeting, press 5
It is possible to record the greeting via a phone.

91. Enter the following information
- IP Address
- Mailbox Number
- Password of Mailbox
VMA starts.

92. Delete a history.
Call Back to the highlighted caller.

93. Other hints of CA Pro

94. How to activate the function buttons.
Modify Contact - Contact tab

95. How to activate the function buttons.
Modify Contact - Popup tab

96. How to activate the function buttons.
Go To - Option – Voice Mail
Assign the extension of Voice Mail port

97. Outline of CA Basic

98. Request Based, Push and Appear
CA Basic
CA Pro
Presence
(Yes)
Request Based, Push and Appear
Yes
Call History 10
1,000
Contact
ICD group login/logout No

99. All presences are gray.
Maximum 10 contacts are listed.
If you wish to add other contacts, delete a contacts once and add the contact.

100. If you wish to add other contacts, delete a contact once and add the contact.
Add a new contact.

101. We can check the current status.
Click
Presence icons :
The absent message has been set
The user is logged in
The user is logged in, but the auto absent message has been set
The user is not logged in
Idle
Ringing
On the phone

102. Maximum 10 call logs are listed.

103. PA Basic
PA Pro
There is not the menu of ICD Group function.