1. Constructive Conflict SOC-PMI March 7, 2015
Jim Czegledi
Dr. Jim – The People Skills Guy

2. How do you feel about
Conflict

3. What creates Conflict?
Conflict happens when 2 people or perspectives try to occupy the same space at the same time. How can you disagree & not be disagreeable?

4. Meet Mr. Smit

5. Conflict can be Constructive It can lead to creativity.
1st Perspective
Conflict can be Constructive It can lead to creativity.

6. 2nd Perspective
Conflict is natural & unavoidable You can’t always resolve it (nor do you want to).

7. Take conflict seriously, but not personally It may not be about you!
3rd Perspective
Take conflict seriously, but not personally It may not be about you!

8. Don’t personalize it. It may not be what you first think.
4th Perspective
Don’t personalize it. It may not be what you first think.

9. 5th Perspective
Always have some Conflict. Nip it in the bud. Be conversational before confrontational.

10. Avoiding. Accommodating. Competing. Compromising. Collaborating.
5 Conflict Approaches
Avoiding. Accommodating. Competing. Compromising. Collaborating.

11. 1. Avoiding
Pull over and park.

12. Yielding the right of way.
2. Accommodating
Yielding the right of way.

13. 3. Competing
Beat them to the spot.

14. Agree how to go – give & take.
4. Compromising
Agree how to go – give & take.

15. 5. Collaborating
Finding a new path.

16. C.A.R.L.

17. Meet CARL CARL : Communicates Assertively. Attitude is Positive.
Responsive & not Reactive.
Listens to Learn.
Apologize CARL is not unisex. Composite

18. Communicate Assertiveness
Stand up for what you believe
and don’t step on anyone’s toes.
The 6 C’s of Assertiveness:
Clear Concise
Confident Considerate
Consistent Controlled

19. Attitude is Positive
Attitude is everything. It’s all about perspective. Positive perspective = constructive & helpful.

20. Responds & Doesn’t React
Responding is a choice. Reacting is a reflex.

21. Listen with eyes, not just your ears.
Listens to Learn
Listen with eyes, not just your ears.
Stephen Lewis at Airport

22. Listening Skills Feedback. Repeat & Restate. Ask Questions.
Paraphrase.
Summarise.

23. POLL Which People Skill do you rate most essential for your work?
Positive Attitude
Communication
Conflict Management
Humour
Team Work

24. 7 Perspectives of Healthy Humour
Laughs with people, not at them.
Is not rude, crude or lewd.
Bonds people together, and doesn’t put anyone down.
Pokes gentle fun at some things you do.
Takes what others and you do seriously, & yourself lightly.
Opens you to new thinking, relationships & possibilities.
Sees the lighter side of life.

25. Insights

26. Insights

27. Constructive Conflict SOC-PMI March 7, 2015
Jim Czegledi
Dr. Jim – The People Skills Guy