1. Mid-America Transplant Services November 15, 2012
Providing families tissue donation options : training to enable phone consent

2. What Is The Goal?
To Make Sure Every Family Has An Informed, Compassionate Opportunity To Donate Tissue

3. Obstacles
Keeping Hospital Staff Informed and Active in Presenting Donation Options
Having a Core Group Available 24/7
Too Many Requestors – The do not get enough opportunities to approach and rarely become comfortable and proficient.

4. Solutions
Have MTS Staff Do Approach With Assistance From Hospital Partners
Phone Approach Program

5. Results Improved tissue consent rates
Sustained high customer satisfaction results
Increased information to family
Reduced litigious risk
24/7 coverage
All divisions covered
Addressed First Person Authorization Issue

6. Donor Family Satisfaction MTS Phone vs. Hospital Designated Requestor

8. What Are We Asking You To Do
Complete Training on Phone Consent Process
Take the Information You Learn Today Back to Your Hospital and Share With Appropriate Colleagues (PowerPoint Presentation Provided)
Provide Feedback on How to Improve the Process