1. Safety culture, WHY?

3. What is a Safety Culture?
In an organisation,it is the way safety is perceived,valued, prioritised and integrated in the activities. It reflects the real commitment to safety at all levels.
It is not something you can get or buy; but something an organisation has. Safety Culture can be positive, negative or neutral It’s essence is in what people believe about the importance of safety, including what they think their peers and leaders really believe about safety’s priority.
ANDREAS
However, lets start with IAAPA. And the association we represent.
KAREN
Presentation of IAAPA
IAAPA is almost 100 years old- a global associaiton with more than 4,800 corporate members- and more than 1,100 members in Europe.
We have offices in Belgium, North America, Hong Kong and Mexico.
As an association our Mission is to « serve the membership by promoting safe operations, global development Professional growth and commericial success of the amusement parks and attractions industry.

5. Safety Culture Why? 4 good reasons
Do we control our risks and compliance ?
It has been observed by experts that developing strong safety culture have the single greatest impact on accident reduction of any process and deliver a sustainable performance
Positive impact on sustaintable societal responsability
Liability impact
Brand image
Business
Social
Financial
Statement of accidents rating
Fluctuation of this performance
Vulnerability to changes (organization, new assets, new operators…)
Performance not achieved despite the established initiatives and process
Recurrence of nearmiss…we are near the accident
Consider that accidents are a not inevitable and not preventible
Incidents
nearmiss
Consequences
Of incidents
Risks and compliance control
Best practices

6. Assets, Products and Operations
Safety Culture & Safety Management System Complementary approaches to manage performance
Safety Culture
What you want?
What you get
What is our prevention plan on
Assets, Products and Operations
Along the lifecycle
How do we protect our Guest, Employees, third parties
How we manage our resources
How we Manage the Safety
KAREN
But the attractions industry is changing with rapidly. Andreas – what are the primary trends, changing the industry?

7. Safety Culture how? Influence behaviors & develop commitment
Reactive Stage Not our responsibility. Safety is a matter of luck, rather than management and “accidents will happen.” And over time, they do.
Dependent Stage Safety is rules to follow, defined by someone else Accident rates decrease and management believes that safety could be managed “if only people would follow the rules.”
Independent Stage Individuals take responsibility for their own safety They assume safety is a personal concern and believe their individual actions will make the difference. This drives accidents reduction go further.
Interdependent Stage Teams of employees have taken the ownership for safety and take the responsibility for themselves and others They do not accept low standards and risk-taking behavior They share with others to understand their point of view They believe real improvement can only be achieved with a collective commitment , and that zero injury is a goal that can be reach.

8. Safety culture how? From intention to performance management
Establish Safety steering committee
Develop an Accountability System
Develop the Safety Management System (SMS)
Align the organization
Develop Measurement
Implement process changes
Implement SMS
Continually measure performance, communicate Results , celebrate success
On going support
Building trust
Training
Define specific Roles
Get where you want to go together
Recognition
Walks and talks
Obtain top Management « Buy in »
Continue building « Buy in »
Visible commitment and role model
Develop site Safety vision ( charter )
Conduct self assessment/benchmarking
Leaders
commitment
Employees, stakeholders commitment
Organization
Continious Improvement

9. Safety culture : connection with the Safety Management System SMS
Compliance, Prevention, protection along our assets lifecyle : Design, construction, maintenance
Buildings
Ride
Waterparks
Parking lot
Tents
Stunts
Walkways
………
Compliance, Prevention, protection along the lifecyle of our products: Design, production, sales
Merchandise products
Food products
Souvenirs
Fireworks……
Assets
Products
Groups
Individuals
Guest with specials needs
VIP
Etc..
Guest
Operations
Compliance, Prevention,protection
in Operations
Overall Parks Operations
Ride
Recreation
Water activities
Boutiques
Restaurants
Special events
Assistance and rescue
Evacuations, crisis management