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Published byIris Kennedy Modified over 5 years ago
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Tracking performance John Thorpe, Director 25 June 2013
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Tracking performance Why? How? Inputs Activities/functions Outcomes
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From 2012-2013 Tackling tax credits error and fraud
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From 2012-2013 Tackling tax credits error and fraud
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From 2012-2013 Tackling tax credits error and fraud
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2012-2013 Progress in tackling tobacco smuggling
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2012-2013 Progress in tackling tobacco smuggling
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2012-2013 Progress in tackling tobacco smuggling
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Activities and functions
Procurement, finance, IT etc assessment models Organisational capability models Activities and outputs
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Outcomes Relate to citizen experience Often measurement difficulties Measure status or genuine impact?
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Tracking performance Expenditure data Performance data Links from inputs to outcomes Scrutiny capacity Partnerships Committee programme strategy Looking forward
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From 2010-2012 The compliance and enforcement programme
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