1. NORTH WEST ERN STUDY DAY CHORLEY - SAT 21.01.17 ‘PATIENT EXPERIENCE’
Jo Lishman, NW ERN Chair

2. House Keeping

3. Social Media
@northwestcsp
#patientexperience

4. Agenda 8.30-9.00AM – Registration & refreshments
AM – Welcome & introductions
AM – AGM
AM – Speaker – David McNally, Head of Experience of Care, NHS Experience
AM – Speaker –Phil Driver, Extended Scope Physiotherapist (development of patient experience questionnaire)
AM – Refreshments
AM – Speaker – Commissioner, East Lancashire Clinical Commissioning Group (ELCCG)
AM – Speaker –Julie Wright, MMU (“How we should work together- the carers’ perspective”)
AM – Summary and Close