1. Provider Experience in the National Disability Insurance Scheme.
Service Transformation:
Provider Experience in the National Disability Insurance Scheme.
Lorna Sullivan

2. Development of NDIS: Principles
Respect for the plans and aspirations of the person with disability,
Enhancing the person’s
equity,
independence,
engagement
social and economic inclusion
Innovate and continuously improve towards meeting the changing needs
Recognise, respect and work constructively with family & friends
Safeguard the person
Ensure people have more choice and control
Providing the certainty

3. IMPLEMENTATION CHALLENGES
CURRENT PRACTICE
REQUIRED PRACTICE
Care and Custody To
Lifestyle development
Power Over
Power with
Standardised service responses
Individually designed supports
Rigid policies, standards, practices
Flexible, responsive systems
Habitual behaviour and responses
Mindful, personalised responses
Prescribed services and systems
Negotiated services and systems
Weak vision
Imagining Better
Rigid hierarchy
Delegated responsibilities and participatory leadership
Segregated services
Community
Weak social inclusion
Strongly supported social inclusion
Weak initiative & leadership
Strong initiative & leadership

4. Action Taken:
Putting senior expertise as close to the ground as possible
Breaking down the service into networks of a manageable size
Working towards family governance around individual services,
Introducing Personal Outcome Measures
Training staff in a wide range of planning tools
Designing a service model based on:
Community development
Competency enhancement
Shared decision making
Reduction of dependency on paid relationships.
Re-training of all current staff in a re-defined service model
Establishment and training of “Peer Leaders”.
Re-development of all Position Descriptions - Performance indicators relating to outcome for people

5. Embracing Ethical Partnerships:
A Deep and abiding respect for the person being served
A vision for a full, meaningful and inclusive life for everyone being supported
Demonstration of trustworthy conduct in all of its actions, interactions and commitments to people.
Consistently open and honest communication
Service priorities and agendas that are shared and agreed with the people being served and their families
A conscious sharing of power and influence with the people being served and their families.

6. Thank You