1. Running a library materials availability survey
WAGUL Technical Services Forum
Sonja Olsen
8 June 2017
CRICOS Provider code J

2. Did you Find It? Survey
To establish whether out clients are finding the information resources they are looking for and if not, why not
Survey was conducted between 10am Monday 27 and 5pm Thursday 30 March
Competition to win 3x $100 iTunes vouchers
Survey form created using Qualtrics and the survey was triggered from the search box on the Library home page
Survey invite was set up to appear 1% of the time but this was adjusted to 33% during the survey period
CRICOS Provider code J

3. Results 190 survey responses recorded in Qualtrics 117 valid responses
77 (66%) were successful in finding the electronic resources they were looking for and,
40 (34%) were unsuccessful
The majority of respondents were undergraduate students (69%)
CRICOS Provider code J

4. Results Date Unique survey invite views Declined to Participate*
Valid Responses
Invalid responses
Valid responses as % of invitations
Monday 27 March
242 5 17 7
7.02
Tuesday 28 March
332 6 25 3
7.53
Wednesday 29 March
956 11 44
18**
4.6
Thursday 30 March
753 10 31 13
4.12
Total
2,283 32
117 41
5.12
*As members of the project team were investigating the survey responses, they sometimes themselves received the survey invitation and declined to participate.
**Most invalid responses were registered when the respondent agreed to participate, but then did not provide any further information. Two responses contained information about availability even through the survey was not formally completed. These have been excluded from the analysis as they were not available to the project team for checking and coding within the timeframe of the survey.
CRICOS Provider code J

5. Challenges Lower than expected response rate
Lack of details provided by clients regarding the exact resource they were looking for
Coding document – we amended the document slightly after the first 2 responses
Catalogue outage during survey
CRICOS Provider code J

6. Questions?
Questions
CRICOS Provider code J