1. Enhancing life-long learning, teaching and research through information resources and services
Thursday, 28 February 2019Thursday, 28 February 2019

2. The Responsibility of Professionals
Raising Standards:
The Responsibility of Professionals
Sue McKnight
Director,
Libraries and Knowledge Resources Nottingham Trent University NAG Annual Conference September2008, Norwich
Thursday, 28 February 2019Thursday, 28 February 2019

3. Overview of Presentation
The Context in which We Work
Which Standards
Whose Responsibility
My Challenge to You
Thursday, 28 February 2019Thursday, 28 February 2019

4. … Librarians are trying to cope with fast-paced technological change, shrinking budgets, massive reorganisation, downsizing, and depressing predictions about the future of libraries …
Thursday, 28 February 2019Thursday, 28 February 2019

5. … Librarians are trying to cope with fast-paced technological change, shrinking budgets, massive reorganisation, downsizing, and depressing predictions about the future of libraries …
Hernon and Altman (1998) “Assessing Service Quality”
Thursday, 28 February 2019Thursday, 28 February 2019

6. … Librarians are trying to cope with fast-paced technological change, shrinking budgets, massive reorganisation, downsizing, and depressing predictions about the future of libraries …
NOTHING HAS CHANGED!!!!
Hernon and Altman (1998) “Assessing Service Quality”
Thursday, 28 February 2019Thursday, 28 February 2019

7. The Context in which We Work …
Technological Environment
Business Environment
Management Environment
Political Environment
Professional Environment
Personal Environment
Thursday, 28 February 2019Thursday, 28 February 2019

8. Library Technologies
Online Catalogue Resource Discovery linking systems Federated Searching Single Sign-On and Authentication Institutional repositories Virtual reference Web Pages Online tutorials Research Database Reading list software Inter-Library Loan software Self-service systems RFID Multi function copiers, printers, scanners VLE ePortfolio, CV Builder Discussion Tools (Chat, Messenger, Interactive Whiteboards) Social Tagging EDI and acquisitions EDI for fines, payments Cataloguing and shelf ready Online requesting and ordering Smart Shelves Links – SIS, HR, Finance, Timetabling Calendar
Thursday, 28 February 2019Thursday, 28 February 2019

9. Content and Content Format
Print
Digital
Multi-media
Internet Resources
Books and eBooks
Print and eJournals
Reference Databases and Resources
Learning Objects
Thursday, 28 February 2019Thursday, 28 February 2019

10. STANDARDS What Makes this work?
STANDARDS TO COME IN AFTER ‘WHAT Makes this work?’
Thursday, 28 February 2019Thursday, 28 February 2019

11. Which Standards? FTP EDI FOI DDA LC Shibboleth Metadata AACR2 LOM
SCORM
Athens
Z39.50
Dewey
W3C
RFID
Dublin Core
Thursday, 28 February 2019Thursday, 28 February 2019

12. The Context in which We Work …
Technological Change – Rapid; Ongoing
The Google Generation + Aging Workforce
Social Networking; Always switched on
Life Long Learning – Customers and Staff
Customer Expectations
Evolving Business Models
Thursday, 28 February 2019Thursday, 28 February 2019

13. Management Environment
Thursday, 28 February 2019Thursday, 28 February 2019

14. Pay Attention – this is for everyone…
Thursday, 28 February 2019Thursday, 28 February 2019

15. Stakeholder Expectations
Accountability
Continuous Improvement
Cost Effectiveness
Return on Investment
Fiduciary Management
Audit etc
Thursday, 28 February 2019Thursday, 28 February 2019

16. Environmental Context
Legal Compliance
Accessibility
Copyright
Freedom of Information
Data Protection
Thursday, 28 February 2019Thursday, 28 February 2019

17. Environmental Context
Broadening Scope of Responsibility
Managing Stuff
Library eStuff
Learning Objects
Research Data
Corporate Data
Knowledge & Information Management
Thursday, 28 February 2019Thursday, 28 February 2019

18. Environmental Context
Broadening Scope of Responsibility
Development and Fund Raising
Relationship Management – Customers and Vendors
Personalised Profiles and Services
Keeping in Touch …
Events
Blogs
RSS feeds
Thursday, 28 February 2019Thursday, 28 February 2019

19. Professional Environment
Staff Management - Challenges & Opportunities
Change Management
Teams versus Silos
Partnerships
Teamwork with Diverse Professionals
Performance Management
Recognition and Reward
Expectations for Service Availability
Industrial Relations
Thursday, 28 February 2019Thursday, 28 February 2019

20. Professional Environment
New Skills for New Services
License Management
Consortia Management
Negotiation Skills
Exploiting Technology
Publicity and Promotion
Marketing
Teaching and Training
Complex Legal Landscape
Thursday, 28 February 2019Thursday, 28 February 2019

21. Into the Future? (Jonathan Harle at libraries@acu.ac.uk)
Strategy and Policy
Libraries in Teaching and Learning
Designing Libraries
Information Technology
Serving Customers in New Ways
Thursday, 28 February 2019Thursday, 28 February 2019

22. Strategy and Policy Global Challenges National Knowledge Strategies
K-12, HE, Research, Business Development
Aligning with Institutional Strategy and Policies
Learning & Teaching; Research; Information Management; Equity & Diversity; Widening Participation
Thursday, 28 February 2019Thursday, 28 February 2019

23. Strategy and Policy Benchmarking and Comparing Library Services
Putting Strategy into Action
Service Standards
Key Performance Indicators
Thursday, 28 February 2019Thursday, 28 February 2019

24. Libraries in Teaching and Learning
New Skills for a New Librarianship
Working in the Virtual Learning Environment
Co-Teaching and Training
Curriculum Development and Evaluation
Thursday, 28 February 2019Thursday, 28 February 2019

25. Designing Libraries New Learning Spaces Virtual Environments
Integrating Digital and Traditional Formats
Libraries as Social Spaces
Refurbishments and New Builds
IT Resource Provision
Thursday, 28 February 2019Thursday, 28 February 2019

26. Information Technology
Working with the IT Department
New Services from technologies and collaborations
Scholarly Publishing
Institutional Repositories
Open Access
Budget Implications
Change Management
Thursday, 28 February 2019Thursday, 28 February 2019

27. Serving Customers in New Ways
Lifelong Learning and Information Literacy
Local and Global Information Challenges
Who is collecting and managing what?
Can it be accessed and exploited?
Remote Learners, Readers, Customers
Thursday, 28 February 2019Thursday, 28 February 2019

28. Collection Development
Books
Journals
Web Pages
Databases
Legacy Collections
Off-Air Broadcasts
Customer Created Content
Thursday, 28 February 2019Thursday, 28 February 2019

29. Digitisation of Resources
Special Collections
Do it yourself?
Preservation
Thursday, 28 February 2019Thursday, 28 February 2019

30. So what has all this got to do with the theme of the NAG Conference: Raising Standards?
Thursday, 28 February 2019Thursday, 28 February 2019

31. Library Staff Professional Skilled and Knowledgeable
Confident Communicators Extraordinaire
Customer Focussed
Risk Takers
continually trying to improve services
Thursday, 28 February 2019Thursday, 28 February 2019

32. Which Standards need to be Raised?
Thursday, 28 February 2019Thursday, 28 February 2019

33. Our Own!
Thursday, 28 February 2019Thursday, 28 February 2019

34. Whose Responsibility? LIS Educators and Curriculum
Professional Association(s)
CILIP, IFLA etc
Employing Institution
Library Management
OURSELVES
Thursday, 28 February 2019Thursday, 28 February 2019

35. How do we do this?
Thursday, 28 February 2019Thursday, 28 February 2019

36. Be Professional Reflect on Experiences; Read professional literature
Take responsibility
Suggest & make changes
Ask and listen to your customers
Make time to improve yourself
Be active in your professional association
I just come to work
It’s not my job
I could do it better, but …
I know what they need
I haven’t got time
But it is after work
Thursday, 28 February 2019Thursday, 28 February 2019

37. Be Professional I don’t see any benefit in membership
I don’t care what happens
I know but I’m not telling
I can’t change anything
But I’ve been doing it like this for 20 years
Change happens from within
Set goals; find a mentor
Become a mentor; talk to colleagues
Try, you’d be surprised
Embrace and manage change
Thursday, 28 February 2019Thursday, 28 February 2019

38. Be Professional I don’t know how I am not qualified I’m not confident
I’m not supposed to do that
It’s their fault
Ask someone who does
Get qualified
Seek help/training that will help
Ask for permission or forgiveness
Give constructive criticism
Thursday, 28 February 2019Thursday, 28 February 2019

39. Be Professional I don’t have the resources I didn’t know
I wasn’t asked to do it
It costs money
I’m just a librarian
I don’t like what is going on
Think out of the box; what could I stop doing?
Make it your responsibility to keep up to date
Ask for new opportunities/training
It’s a tax deduction
Travel the world
We make our own future
Thursday, 28 February 2019Thursday, 28 February 2019

40. I am preaching to the converted … you are here, after all!
Thursday, 28 February 2019Thursday, 28 February 2019

41. We have a responsibility to raise professional standards … and we start with ourselves
Thursday, 28 February 2019Thursday, 28 February 2019

42. Comments and Questions?
Thank You!
Comments and Questions?
Thursday, 28 February 2019Thursday, 28 February 2019