1. 4QC feedback and evaluation
The evaluation;
The independent report by the Scientific Rapporteurs
Questionnaire to all participants at the 4QC website
Questionnaire to IPSG members and best practice presenters
The satisfaction survey for the conference participants
4QC team self assessment

2. Questionnaire to all conference participants at the 4QC website

3. Feedback received from the conference participants through the questionnaire at the 4QC website
The possibility to give feedback through the 4QC website was open to all conference participants
The feedback was collected during 2.10 – (15 days to answer)
162 person answered (23 % Directors, 40 % experts, 37 % others).
ca. 70 % answered that 4QC was their first ”QC”
Nearly 50 % already were sure that this was not their last ”QC”.

17. Questionnaire to IPSG members and best practice presenters

18. Feedback from the IPSG members and best practice presenters
The questionnaire was sent by to IPSG members and best practice presenters only.
We received 49 answers (19 from the IPSG members and 30 from the BP presenters)
The special focus was on the evaluation of the conference preparations and the Best practice processes

25. Other comments
Many positive comments concerning the Scientific rapporteurs, 4QC organisation and the conference venue.
TO IMPROVE:
The quality of the best practice cases and workshops
More involvement of audience in workshops and agoras

26. The satisfaction survey for the conference participants

27. The satisfaction survey for the conference participants
92 person from 24 countries answered the survey
Both genders were equally represented
Almost 50 % felt that the most useful part of the conference was the workshops
The positive athmosphere and good organisation were mentioned as the most positive things in the 4QC
The suggestions for improvement; more involvement of the audience in workshops and agoras, better quality best practice cases.

29. General statistics (based on registration information)
Most popular agora was 1.3 ”Delivering promises – meeting customer´s expectations” (276 person)
Most popular workshop was number 18 (159 person);
Public employment marketplace (PT)
A strategy to strenghten administrative performance in the HR domain (EC)

30. What you will remember from the 4Q....
Excellent work of Scientific rapporteurs
Prof. Pollitt’s presentation ”Ten ways to make quality improvement unsustainable”
The Living library case (NL) and the One stop shop – eVEM case (Slo)
Speeches of the keynote speakers
Agora 2.3 ”How to manage quality in times of cut-backs?”
etc.