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Conflict Management.

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Presentation on theme: "Conflict Management."— Presentation transcript:

1 Conflict Management

2 Overview Conflict Sources Conflict Management Styles

3 Conflict Sources Personal Differences Informational Deficiencies
Daily experiences are not judged on a common set of values Conflicts tend to be emotionally charged “People-focused” rather than “issue-focused” Informational Deficiencies Instructions may be interpreted differently More factual & straightforward Not about values & do not involve emotions

4 Conflict Sources Role Incompatibility Environmental Stress
Different entities have different goals A common superior usually has to mediate Environmental Stress Shortage of resources Uncertainty

5 Conflict Management Styles
Forcing Accommodating Avoiding Compromising Collaborating

6 Forcing Forcing Concern for Self Concern for Others High Assertiveness
High Assertiveness Forcing Concern for Self Low Assertiveness Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

7 Accommodating Forcing Accommodating Concern for Self
High Assertiveness Forcing Concern for Self Accommodating Low Assertiveness Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

8 Avoiding Forcing Accommodating Avoiding Concern for Self
High Assertiveness Forcing Concern for Self Low Assertiveness Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

9 Compromising Forcing Avoiding Accommodating Compromising
High Assertiveness Forcing Concern for Self Compromising Low Assertiveness Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

10 Collaborating Forcing Compromising Avoiding Accommodating
High Assertiveness Forcing Collaborating Concern for Self Compromising Low Assertiveness Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

11 Summary Conflict Sources Conflict Management Styles

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