1. Order Management

2. Expectations?

3. The objective is to manage well the orders & give good visibility to customers. Understanding the impacts of the dates & updating status of an order Knowing the interactions with the other tools (CAPE, R3, MPS, LINK, START) Good management of an order

4. What is LINK & its impact? START & how I treat anomalies? What are the life stages of an order? The objective is to manage well the orders & give a good visibility to our customers Why & How I validate an order? Why & How I manage dates? Why we need an order? What is the origin of an order?

5. C.A.R.C.A.C. STORES / INTERNET R.S. REPLENISHMENT order X order Yorder X forecasts S.P.L. Physical flowIT flow Finished Goods supplier Components supplier orders Sales information Stock information If enough stock Flow of an Order

6. Orders are based upon forecasts (needs in R3), calculated with the sales forecasts & current stock presented in logistics (warehouses, stores..) What is the impact of the lead-time on the order launching? – It is not easy for RS to anticipate sales quantity if he creates orders too much advance – If LT is reduced, it helps RS give good quantity according to reliable forecast WHAT IS ORIGIN OF AN ORDER?

7. Which are the 2 most important order types? – Implantation and Replenishment. – Automatic and Manual. WHAT IS ORIGIN OF AN ORDER?

8. What is LINK & its impact? START & how I treat anomalies? What are the life stages of an order? The objective is to manage well the orders & give a good visibility to our customers Why & How I validate an order? Why & How I manage dates? Why we need an order? What is the origin of an order?

9. Why do we need an order? – To launch production with the supplier (no production is allowed without any PO form) – To fix the price, quantity, logistics data & delivery date between passion brand & Industrial Universe and between Industrial Universe & the supplier, or between 2 DPPs. – To fix forecasts into firm orders – Give visibility on the delivery date of the products for the warehouse & stores (people in store can see the future arrival dates if there is a shortage for example) – To have a short & middle term piloting of the activity for supplier, logistics & stores

10. What is LINK & its impact? START & how I treat anomalies? What are the life stages of an order? The objective is to manage well the orders & give a good visibility to our customers Why & How I validate an order? Why & How I manage dates? Why we need an order? What is the origin of an order?

11. Life of an order Who acts? In which tool? Status? Dates? RSsupplierSPLlogistics R3CAPE Prod.com CAPE GE CHD CSDCDD NV,PS AS SR, C & CPUC, V, PK EHD ESDEDD Life stages on an order

12. STATUS OF ORDERS NV: not validated (if you use LINK, the order has to be PS: you can preselect it manually, mass preselection exists) UC: unconfirmed (if you can’t validate it, this is the way to reply to your customer & indicate what is the reason of the not validation) PS: pre selected (if you use LINK, the order is visible in the portal & supplier can confirm it) SU: Supplier Unconfirmation (if you use LINK, the order is visible in the portal & supplier can unconfirm it) VS: confirmed by supplier in LINK (the order has been confirmed but not validated, you need to check why the order has not been autovalidated, for example if the date was out of tolerance) V: validated (from this status, the order is visible in logistics tools) PK: picked (only sub contracted order, means that the picking date has been past) AS: available for shipment* (means that the supplier has made the booking of transport in CAPE) *Remark : from this status, the SPL is not able to update the EHD anymore (EHD can be updated in CAPE) & EDD is updated from CAPE S: shipped (quantities have been shipped but still not received) R: received (part of quantities has been received) C: closed (automatically closed if received qty match with total ordered quantities) D: deleted ( order has been deleted) CP: closed in production (if SPL has managed remainders) ADDITIONAL INFORMATION

13. TYPES OF CUSTOMER ORDERS Automatic orders Every weekend, on your customer’s computer, R3 system will create new orders according to sales forecast, available stocks and pending orders, and this is called automatic orders. The Retail Supplier is in charge of checking the coherence between these automatic orders and validating them to be sent to prod.com. Manual orders If necessary, the Retail Supplier can create “manual orders” by hand according to product types he is in charge of. For example, implantation orders, or some seasonal products which cannot be managed by sales forecast. In such case, these manual orders must respect the rules that you have established beforehand with your Retail Supplier (Leadtime, MOQ... etc).

14. ORDER MANAGEMENT PREREQUISITE What must you check before managing orders? Contractual data among Customer, supplier and DPP: – Cession price – Implantation and replenishment leadtime – Order minx/max quantities – Logistic data: PCB, UE, carton size – Supplier EXW price Capacity booking: – Plan capacity in advance and forecast risks – to avoid order rejected by supplier

15. What is LINK & its impact? START & how I treat anomalies? What are the life stages of an order? The objective is to manage well the orders & give a good visibility to our customers Why & How I validate an order? Why & How I manage dates? Why we need an order? What is the origin of an order?

16. Life of an order Who acts? In which tool? Status? Dates? RSsupplierSupplierlogistics R3CAPE LINK CAPE GE NV, PS AS SR, C & CPVS & SU V & PK CHD CSDCDD EHD ESDEDD What is different with LINK?

17. What is LINK & its impact? START & how I treat anomalies? What are the life stages of an order? The objective is to manage well the orders & give a good visibility to our customers Why & How I validate an order? Why & How I manage dates? Why we need an order? What is the origin of an order?

18. – We confirm the feasibility to our customer : Order is confirmed (status changes to V status or VS status on LINK) EHD is confirmed by supplier and the EDD is updated – The supplier receives the PO form and he can start producing – We take the rights on the order – The order is visible in logistics tools (CAPE, Warehouses) – We contribute to the accuracy of the forecasts Why do we need to validate the orders?

19. What is LINK & its impact? START & how I treat anomalies? What are the life stages of an order? The objective is to manage well the orders & give a good visibility to our customers Why & How I validate an order? Why & How I manage dates? Why we need an order? What is the origin of an order?

20.  EHD reflects real situation  QPLs plan their quality control (final inspection) via DFC.com  We give a good visibility of the arrival of the goods.  EHD contributes to the calculation of the purchase forecasts in R3.  For the piloting of activity Why we need to update EHD on order?

21. ORDERS - ANOMALIES