1. Work-Related Attitudes: Components and Definition
CHAPTER 11
Work-Related Attitudes:
Components and Definition

2. Components of attitudes
Affect
Cognition
Behavior

3. Job satisfaction External causes of job satisfaction
Work that is interesting and challenging but not too tiring
Fair reward systems that provide a sense of control
Good relations with coworkers
Pleasant, positive work environment
Low physical and psychological stress

4. Job satisfaction Internal causes of job satisfaction High self-esteem
Ability to withstand stress
Internal locus of control
Self-selection to the job or career
Realistic positive expectations
High status or seniority
Positive and realistic expectations
Good personal adjustment away from work
Genetic determinants (“good personality”)

5. Job satisfaction diversity
Occupational differences: managers versus rank-and-file, white collar versus blue collar
Stage of career differences: older versus younger workers, mid-career plateau
Cultural differences: career success versus quality of life, social needs versus ego needs
Gender differences: status, prestige, income versus social relations and opportunities to help others; men are overrepresented in occupations that maintain the existing social structure, whereas women are overrepresented in occupations that help the oppressed

6. Social dominance orientation as a function of social role (Sidanius & Pratto, 1999)

7. Hertzberg’s motivation-maintenance model

8. Job satisfaction diversity
Motivation maintenance theory (hygiene or maintenance factors versus motivators)
Social exchange theory: why people often stay in jobs they dislike and leave jobs they like
Comparison level (CL)
Comparison level for alternatives (CLalt)

9. Effects of job satisfaction
Job satisfaction, absenteeism, and turnover (many other causes apply as well)
Job satisfaction and life satisfaction
Job satisfaction and personal health
Longevity
Mental well-being (reduced anxiety, high self-esteem, good social adjustment)

10. Organizational commitment
Producing organizational commitment
Factors associated with increased organizational commitment
Job characteristics: high levels of responsibility, opportunities for promotion, job autonomy, importance of the work
Personal characteristics: length of employment, age, personal growth needs
Company policies: employee ownership, clear organizational values, vigorous recruitment, newcomer orientation procedures