1. Global Technology Services
IBM Proactive Support Simplify hardware and software support management using a single source
Our understanding of your goals
You need to maintain high availability and optimize operations with a limited budget and IT skills
A hardware or software failure requiring a lengthy response time would have a major impact on your business
You need to streamline technical support processes with a single source for proactive, integrated, customized technical support to avoid downtime
You want your IT staff to focus more on strategic projects and goals
Our solution
IBM Proactive Support covers hardware and software technology from IBM and other strategic vendors
Trained specialists familiarize themselves with your individual environment to help them respond more quickly to critical threats around the clock
A web portal gives a you personalized view of information and advice about your environment, helping your IT staff spend more time on strategic activities
The global network of IBM technical centers provides tools and knowledge databases worldwide
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2. Global Technology Services
IBM Proactive Support (continued) Simplify hardware and software support management using a single source
Our value proposition for **CLIENT**
Integrated support for hardware and software from IBM and other key suppliers helps streamline management
IBM expertise, including easier access to IBM product development and engineering labs, helps increase efficiency
Client advocates help coordinate responses to speed problem identification and resolution
A personalized approach helps free your staff to pursue more strategic initiatives
Proprietary tools and analytics help proactively identify problems and enhance resiliency and high availability
How to move forward
Talk to your IBM representative about managing technical support for your individual IT environment.
Consult an IBM Business Partner to explore how you can improve availability without investing more in IT resources.
Visit ibm.com/services/us/en/it-services/tech-support-and-maintenance-services.html to learn more about Proactive Support from IBM.
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3. Global Technology Services
IBM Proactive Support (continued) Simplify hardware and software support management using a single source
Why choose IBM?
IBM offers decades of successful experience supporting IBM and non-IBM technology
IBM supplies a global delivery structure with access to labs, technical support centers, skills, parts and vendor alliances
Dedicated client advocates provide personalized, proactive support
Support remains available worldwide around the clock for critical issues
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4. Trademarks and notes © Copyright IBM Corporation 2016
Global Technology Services Route 100 Somers NY 10589
Produced in the United States of America November 2016
IBM, the IBM logo, and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Microsoft, Windows and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.
This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates.
It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs.
THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.
The client is responsible for ensuring compliance with laws and regulations applicable to it. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the client is in compliance with any law or regulation.
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