1. Letters, Envelopes, and Memos

2. Learn how to create important business documents
While a lot of communication takes place electronically, such as by or text message, hardcopy documents are still used in various business settings. Business letters, memos, and envelopes are important tools of communication used in a medical office and in other businesses. Therefore, it's important that you know how to write a business letter, correctly address an envelope, and compose a memo. This video will show you how to do all three.

3. Learn how to create important business documents
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4. This section covers business letters.
Physicians and medical staff often use letters to communicate test results, appointment details and legal information to patients, physicians and other parties. Keeping this in mind, great care needs to be taken to make sure that letters are both professional and formal. Letters often become a permanent part of the patient medical record and therefore they need to be proofread carefully for accuracy.

5. Letters Block style Modified block style All text is flush left
The two most common styles of business letters are the block style and the modified block style. The difference between the two is that the block style has no indentations and all text is aligned to the left. In contrast, the modified block style indents the date, closing and signature to the middle of the page. Basic guidelines include the use of office letterhead when it is available. The paper should be the standard 8 1/2 by 11 inch size and you should use a 1 inch margin all the way around. The margins are the white spaces which frame the letter and help give it the polished professional format needed.
Some items indented

6. Business Letter

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8. This section covers envelopes.
Envelopes are used to send correspondence to patients, vendors, hospitals, and other people outside the office. The outside of an envelope must contain the correct items in order for it to reach the intended recipient. Putting the sender’s address, recipient’s address, and stamp in the right places makes it easier for the post office to direct the letter to the right place. If a letter is missing any of these elements, it may be returned to the sender or, even worse, sit in the post office as undeliverable.

9. Envelopes Standard Business Envelope Double Window Envelope
Standard business envelopes are 4-1/8 by 9-1/2 inches. Businesses will often use security envelopes which are thicker or lined so the text on letters within the envelopes can’t be read from the outside. Some businesses will have a letterhead printed on the envelope and may also use window envelopes, in which the receiver’s and/or sender’s addresses can be seen through a clear window.
Double Window Envelope

10. Envelope

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12. This section covers memos.
When writing a memo, choose your audience. Make sure that all of the people that the memo is addressed need to read it. If it is an issue involving only one person, do not send the memo to the entire office. Also, make sure the information is appropriate for a memo; sometimes the best forms of communication are face-to-face interaction or a phone call.
The message should be direct and clear and use simple language. Memos are most effective when sent to a small to moderate number of people to communicate company or job objectives. They are used to draw attention to and solve problems. This is done by informing the reader about new information like policy changes, price increases, or by persuading the reader to take action, such as attend a meeting, or change a current production procedure.

13. Memos Standard Memo Format
A memo should be structured a bit like a letter, with a heading, introduction, body, and summary or conclusion. The heading lets everyone know who sent the memo, who received it, when and why it was sent. A brief introductory section explains the purpose or issue. The body gives more information on the issue and may also explain what action will be taken. The summary or conclusion may reiterate the information and/or describe further steps.

14. Memo

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