1. Strategic Quality Consulting Process Excellence Architects
Joseph M. Adams
Owner and Process Excellence Architect

2. Architecture
Architecture, performed by Architects, is a business in which technical knowledge, management, and an understanding of business are as important as design.
Moreover, the words architect and architecture are used in the disciplines of engineering.
Professionally, an architect's decisions affect user and societal requirements, and thus must undergo specialized training and education, and a practicum for practical experience in order to qualify.
Let us examine 3 similar types of architects: architects of buildings, architects of software, and architects of process excellence.

3. A building architect
is trained in planning and designing buildings. He translates the building user's requirements of and from a building into a working space and visual presence. An architect also participates in supervising the construction of the building.

4. A computer software architect
is trained in planning and designing data / information systems. He translates the data / information systems user's requirements of and from the data / information system into an easy-to-use user interface and efficient operating platform.

5. Building for Operational Excellence
Design for Customer Satisfaction (DfCS) techniques, enabling every associate to identify sources of failure in the design, execution, production, or delivery process before they occur. The DfCS process also allows data and information to flow seamlessly throughout the entire organization
Quality Tools – Processes - Methods
Strategic Planning
Implementing Excellence

6. All organizations have “key” factors to build their operations around
All organizations have “key” factors to build their operations around. They complete their performance “.
All organizations have “key” factors to build their operations around. They complete their performance “puzzle” with processes that complete their execution.
Management,
Leaders
Lean Tools and Processes
Six Sigma Tools and Processes
Predictable
Results

7. Information Technology as a Strategic Weapon
The tools and methods of L2 – L5 execution can not only be thought of as interconnected systems, but can be integrated through information technologies.
Strategic Quality has developed and implemented custom;
APQP Systems with
Single point data entry
Reusable Process Modules
Work Instructions, Checklists / Checksheets automatically completed from FMEAs and Control Plan
Corrective Action Systems
Progressive levels of action: PCR, 5-Whys, CAR, PAR
Dropdown Failure Modes from P/N PFMEAs
Multi-level / multi-type Paretos, PoNCs
Quoting Systems
Process selection / flow costing
Detailed tooling and purchased part costing
Customer / lean improvement (yearly) costdowns
Quote history / SAE development
Customer ed quote data on their form
MSA / Gage R&R Systems
2x2x2 up to 15x15x15 studies
Business Metric Reporting Systems
Systems utilize MS Excel as the User Interface, calculation engine, and partial Business Rules
layer. Data stored in Relational Databases w/ remaining Business Rules.

8. Putting the Pieces Together, A Roadmap
“If you don't know where you're going, any road will take you there.” - Lewis Carroll, Alice in Wonderland
Putting together a smooth operating, performance-benchmark operation is similar to assembling a puzzle consisting of pieces held by engineering, quality, manufacturing, senior management and all the other departments of the organization. “The map to excellence.”
Every piece is important. It contains data or information that needs to be shared with its adjacent pieces. When the puzzle is completed everyone can see / visualize the overall product. Similarly, every form, process, plan and training of the “quality plan” is necessary to move data / information seamlessly throughout the entire enterprise including the supply chain.
This allows for Workflow(s) to be integrated across organizational boundaries, continuous improvement to be performed, and the complete execution of multiple excellence components simultaneously.
Since everyone “can see” where their information is coming from the system automatically becomes more proactive.

9. Quality Tools – Processes & Methods – Toolbox
The Map to Excellence
Quality Tools – Processes & Methods – Toolbox
Design Verification Plan and Report, DVP&R
Quality System
Work Instructions
Design Record
Design FMEA
Characteristics Matrix
Assembly FMEA
Dimensional Results
Engineering Drawings
Initial Process Studies, Cpk of Special Characteristics
Long Term Process Studies, Ppk of Special Characteristics
Material / Performance Test Results Records
Measurement System Analysis Studies, MSA
Process FMEA
Product Quality Timing Plan / Program Management, PMP
SPC
System FMEA
V-Model Methods
Kaizen
Business Plan / Marketing Strategy
Authorized Engineering Change Documents
Appearance Approval Report, AAR
Management Review
Engineering Specifications
Design Review
Customer Engineering Approval
Purchasing Specifications
Production Part Approval Process, PPAP
Processing Specifications
5 Whys / 8D's
Design for Dis-Assembly, DFdA
Gages / Testing Equipment Requirements
Intraface diagram(s)
Sample Production Parts
Training System
Assembly Build Variation Analysis
Checking Aids
Corrective Action Reports, CAR's
Design of Experiments, DOE
Floor Layout
Functional Block (Boundary) Model
Design for Recycling, DFR
Historical Warranty and Quality Information
Interface Block (Boundary) diagram(s)
Interrelationship matrices
Interface diagram(s)
Mistake Proofing (Poke Yoke, Jidoka)
Parameter (P) diagram(s)
Kano Model
Master Samples
Preventive Action Reports, PAR's
Product / Process Benchmarking
Product Reliability Studies
Qualified Laboratory Documentation
Run at Rate
Schematics
Team Building
Team Feasibility Commitment
Technology Planning
Trial Runs
Customer Service
Segmentation
Cause-and-Effect / Fishbone (Ishikawa) Diagrams
Customer-Specific Requirements
Bill of Material
Lessons Learn / Best Practices Retention
Design for Manufacturing, DFM
Design for Assembly, DFA
Math Models
Management Support
Toyota Production System, TPS
Lean
Process Flow Diagram(s), PFD
Failure Mode & Effects Analysis, FMEA
PDCA
Control Plan, CP
4-Phase Quality Function Deployment, QFD
Value Stream Mapping, VSM
Design for Experiments, DOE
Material Specifications
Part Submission Warrant, PSW