2. December 11, 2018
Bridging SCSEP & WIOA

3. Charlotte Harris Workforce Analyst
Adult Policy Unit, Office of Workforce Investment
Division of WIOA Adult Services and the Workforce System

4. Carol Salter Daniel Hogan Angie Nelson – Wernli
Assistant Vice President, Workforce Solutions National Director, SCSEP
EasterSeals, Inc.
Daniel Hogan
Aging Services Representative
New York State Office for the Aging
Angie Nelson – Wernli
Manager, Special Initiative Grants and Contracts
Texas Workforce Commission

5. Gain practical integration insights from your peers regarding:
Hear some of the challenges faced and strategies implemented to establish the integrated service delivery system envisioned by WIOA.
Gain practical integration insights from your peers regarding:
Signing MOU/IFA
Contributing to the AJC network
Providing services in the Comprehensive AJC
Confronting and Overcoming Partnership Challenges
Recommendations to Colleagues

6. Let’s talk WIOA Integration1
Let’s talk WIOA Integration

7. Overview WIOA Vision and Partner Roles and Responsibilities
Provide access to its programs or activities through the comprehensive American Job Center. The services may be delivered in one of three ways:
Option 1. Having a program staff member physically present at the American Job Center
Option 2. Having a staff member from a different partner program physically present at the American Job Center and appropriately trained to provide information to customers about the programs, services, and activities available through all partner programs
Option 3. Making available a direct linkage through technology to a program staff member who can provide meaningful information or services

8. WIOA Vision and Partner Roles and Responsibilities cont.
Use a portion of its funds, to the extent consistent with the relevant authorizing statute.
Work collaboratively with the State and Local WDBs to establish and maintain the one-stop delivery system. This includes jointly funding the one-stop infrastructure costs through partner contributions.
Enter into an MOU with the Local WDB relating to the operation of the American Job Center network;
Provide representation on the State WDB and Local WDBs as required, and participate in Board committees, as needed.

9. Benefits of Participating in the American Job Center Network
Expanded workforce services for individuals at all levels of skill and experience.
Access to multiple employment and training resources.
Integrated and expert intake process for all customers entering the American Job Centers.
Integrated and aligned business services strategy among American Job Center partners.
Expert advice from multiple sources.
Strengthened partnerships.

10. 2
WIOA Partnership Through Engagement Positioning Yourself for Partnership Engagement

11. Steps to Employer Engagement (EE)
Positioning Yourself for Partnerships
Preparation for Engagement
Exchanging Information
Maintaining Relationships

12. Preparation for Engagement
Why would an AJC partner want to connect with you and/or SCSEP participants?
Help with their outcomes/goals
Help deliver training at the AJC
Be a resource and subject matter expert on mature job seekers
Other?

13. Exchanging Information
Attend Staff and Partnership Meetings
Active Listening
Gathering Information
Engage with Empathy
Summarizing
Solicit Objections or Information about the Past

14. Maintaining Relationships
Perform Intentional Activities to Sustain and Enhance a Working Relationship
Share Job Leads
Become a Valuable Resource
Keep Partners Informed about Special Events
Publicly Acknowledge Partnership

16. Carol Salter
Assistant Vice President, Workforce Solutions National Director, SCSEP EasterSeals, Inc.

17. How important are partnerships
Very Important
Some what important
Not at all
I don’t know

18. The New York WIOA Interagency State Partner Team3
The New York WIOA Interagency State Partner Team
Building the Partnership

19. Brief History of the New York WIOA Interagency Team
The WIOA Interagency Team has been meeting since shortly after the signing of the Workforce Innovation and Opportunity Act (WIOA) in July of 2014.
The group put together the Combined State Plan.
The group now meets every other week to coordinate WIOA implementation.
The WIOA interagency team also has workgroups that meet as needed.

20. New York State Department of Labor
New York WIOA Partners
New York State Department of Labor
WIOA Title I – Adult, Dislocated Workers, and Youth
WIOA Title III – Wagner-Peyser
Trade Adjustment Assistance
Jobs for Veterans State Grants
State Unemployment

21. New York WIOA Partners cont.
New York State Department of Education
WIOA Title II – Adult Education
WIOA Title IV, ACCES-VR – Vocational Rehabilitation
Career/Technical Education Postsecondary (Perkins)
New York State Office of Children and Family Services, NYS Commission for the Blind
WIOA Title IV – Vocational Rehabilitation

22. New York WIOA Partners cont.
New York State Office for the Aging
Senior Community Service Employment Program (SCSEP, Title V)
New York State Office of Temporary and Disability Assistance
Temporary Assistance for Needy Families (TANF)

23. WIOA Interagency Team Workgroups
To help facilitate the work identified during the WIOA Interagency Team meetings, workgroups were created to address specific needs.
The workgroups meet outside of the regular Interagency Team meetings, and due to their smaller size and specific purpose, are more focused than the Interagency Team can be.
Generally formed to complete a specific task, the workgroups are dissolved after completing the task they are designated to accomplish.

24. Workgroups cont. Customer Outreach Workgroup:
From this workgroup’s engagement of customers we learned we need to:
Increase awareness among the general public of Career Centers and the services they provide.
That staff needs additional training to help meet the needs of individuals with disabilities, and other individuals with barriers to employment (veterans, ex- offenders, TANF, adult learners, etc.)
Increased and improved assistance of staff to help Career Center Customers effectively access and navigate Career Center Services i.e. resource rooms, job searches, online resources etc. is needed.

25. Workgroups cont. Accessibility Workgroup –
The WIOA Interagency Accessibility Workgroup was created to assist the New York State One Stop Career Centers in providing the highest level of quality service and accessibility to all New Yorkers.
The workgroup goals were to:
Create a standard list of assistive technology equipment to be available throughout the Career Center system that will be uniform across the state.
Understand career center staff training needs pertaining to assistive technology.

26. Workgroups cont. Youth Workgroup:
The most recent workgroup to pull together youth practices from across the WIOA Core Programs to:
Develop an understanding of programs serving individuals ages across agencies;
Expand access to career development services;
Increase utilization of the youth tax credit.

27. Workgroups cont. Business Engagement Workgroup:
The workgroup on business engagement is looking to build closer collaboration at both the local and state levels to ensure all partners are included in the Regional Business Service Teams and activities related to business engagement. They are also working to:
Share important information across agencies on recruitments and job fairs and a daily DOL Jobs Express report.
Collaborating on the use of the One Stop Operating System across the partner agencies to track services to businesses, thereby eliminating duplication
Goal is Expansion of Regional Business Service Teams (RBSTs) to include WIOA partners through an update to technical advisory (TA). Staff are currently assessing existing TA and structure of RBSTs, and identifying ways to improve participation, integration, and how to collaborate more effectively.

28. Workgroups cont. The Training and Assistance Workgroup:
This Workgroup has picked up from the customer engagement workgroup to:
Develop a statewide plan to identify and deliver important training to staff.
Identify ways of sharing what has been developed and delivered and what is still needed to support WIOA Implementation
Gather/Share a training inventory of what is being provided by state agency partners
Identify state agency and local points of contact for training
The state and local training survey results have been collected and a database has been developed and will be shared in the coming months.

29. Workgroups cont. Referral and Release Workgroup:
This workgroup was developed at the request of Local Workforce Development Board Directors to develop a cross- partner referral and release of information form that will abide by each partner’s confidentiality rules as well as a Referral template that local areas can use to refer individuals.
Staff obtained examples, insight and feedback from local areas that are working together to refer customers.
To create both forms, a workgroup was formed and has obtained insight and feedback from local areas that are working together to refer customers. Once the forms are complete the workgroup will train the system on the forms and continue to work with local areas to develop best practices in creating a seamless referral process to provide customer centered services.

30. Workgroups cont. Data Integration Workgroup:
Since its inception, the workgroup tasked with determining how NYS can best comply with WIOA's requirement for integrated data reporting. New York State has 7 data systems for WIOA reporting.
The workgroup was formed in early 2016 and took inventory of these existing systems and worked to update systems to comply with new data collection requirements.
The group has also investigated a series of new data systems.
The workgroup is exploring ways to administratively share data to improve overall system performance and outcomes. This includes helping other state agencies gain access to UI wage data to improve employment outcomes and accuracy in reporting.
This also includes sharing data to determine cross enrollment of customers in titles and programs. This involves sharing participant information which may help inform decisions on service delivery to support customers receiving cross agency services.
Long term the group is discussing the creation of a data warehouse solution as the use of a single case management system is not feasible in NYS right now. The data sharing concerns being discussed now will position New York State to move toward the long term goal.
Through this workgroup’s efforts, the team fostered better relationships between the partners and better understanding of data needs.

31. Area includes: Rural Suburban and Urban
Map of Area Served by New York State Office for the Aging for State funded SCSEP
Area includes:
Rural
Suburban and
Urban

33. Daniel Hogan Aging Services Representative
New York State Office for the Aging

34. Is SCSEP a Required or Mandatory Partner?
Both
None of the above

35. 4
Senior Community Service Employment Program (SCSEP) Strategies in Action: Bridging SCSEP & WIOA

36. TEXAS GRANTEE AND SUBGRANTEE
Texas Workforce Commission (TWC) is the State Grantee:
28 Local Workforce Development Boards (LWDBs)
254 Counties
TWC subgrants to a sub-recipient - 88 counties; 18 LWDBs

37. Counties Served in Texas by Subgrantee

38. Texas’ Approach Team Approach and Coordination
WIOA Guide to Texas Workforce System Operations
Resources, Examples and Technical Assistance
Weekly conference calls with Workforce Development Boards (Board staff) were crucial to having TWC policy, finance, program, LWDBs, subgrantees and Board executives together on one conference call to share ideas and experiences.
TWC’s sub-recipient coordinated directly with Board staff to establish a separate MOU and IFA in each local workforce area in which TWC provides services.

39. AJC and SCSEP Coordination Example (Alamo)
SCSEP provides access to services by scheduling a staff person to provide information and intake at the AJC no more than one half day every other week
SCSEP provide daily access to services by phone
SCSEP refer all participants to register in Work in Texas
SCSEP coordinates with AJC services for all eligible individuals as appropriate.
AJC refers eligible participants to SCSEP
AJC determines eligibility and training and employment opportunities for all WIOA programs
AJC may be host agency
Infrastructure and shared costs were determined based square footage

40. Challenges and Positives
Budget limitations – resulted in reduced physical presence in AJCs
No one size fits all approach – local flexibility
Positives
Common goal
Increased local communications
Separate MOU/IFA for each workforce area in which SCSEP operates

41. Joint Federal Guidance
“One-Stop Operations Guidance for the American Job Center Network”
TEGL (DOLETA)
Program Memorandum OCTAE (OCTAE)
RSA-TAC (RSA)
“Infrastructure Funding of the One-Stop Delivery System”
TEGL (DOLETA)
Program Memorandum OCTAE (OCTAE) Funding Costs
RSA-TAC (RSA)
Sample MOU & Infrastructure Cost Toolkit
Texas Workforce Commission
WIOA Guide to Texas Workforce System Operations
One-Stop Infrastructure Costs Frequently Asked Questions
RSA & OCTAE FAQs
DOL FAQs
Workforce GPS WIOA Wednesdays Webinars:
Infrastructure Funding – Part I: Infrastructure Funding Requirements
Infrastructure Funding – Part II: Local vs. State Infrastructure Funding
Infrastructure Funding – Part III: Wisconsin’s Cost Database
MOU – Part I: Overview & Development
MOU – Part II: Local vs. State Infrastructure Funding (same as above)

42. Special Initiatives Grants and Contracts
Angie Nelson-Wernli
Manager
Special Initiatives Grants and Contracts
(512)