1. Habit #5 – Seek First to Understand, Then Be Understood (Part 2)

2. Poor Listening Styles (Review)
Spacing out
Pretend Listening
Selective Listening
Word Listening
Self-Centered Listening
Judging
Advising
Probing

3. Genuine Listening

4. Step #1 of Genuine Listening
Listen with your eyes, heart, and ears
- 93% of what is said, is not voiced
- listen to what is not said

5. Notice the Tone
I didn’t say you had an attitude problem.

6. Step #2 of Genuine Listening
Stand in their shoes
- See the situation from their perspective

7. Step #3 of Genuine Listening
Practice Mirroring
- repeat the meaning of what was said using your own words
- don’t just focus on the words that were said
Statement: “I don’t have any friends. Everyone hates me.”
Mirroring: “It must be tough moving to a new school.”

8. “So, what you’re saying is…”
Mirroring Phrases
“So, what you’re saying is…”
“You feel that…”
“I can see that you’re feeling…”
“So, what you’re saying is…”

9. Mirroring (Just for Fun)

10. Activity Cards

11. Silent Reading
Read about genuine listening on pages in the book entitled The 7 Habits of Highly Effective Teens by Sean Covey.

12. Active Listening Practice
Choose a topic from the bottom of the “Active Listening Checklist”
Be prepared to speak for 3 minutes.
Observe group members and record active listening behaviors

13. Active Listening Checklist