1. Professional Audio Logging and Call Recording Systems
All information is subject to change without notice.
CCNC Solutions Pty Ltd assumes no responsibility for errors and/or omissions in this document. All Rights Reserved.

2. Total Recall VR : Basic Overview
Professional communications recording systems for enterprise-critical applications.
Capture audio and call data from Analogue, Radio, VoIP and/or PRI ISDN communications protocols.
Rack-Mount or Desktop enclosure options.
Remote Manager – Monitoring, Search and Management PC software included license free.

3. Total Recall VR : Key Benefits
Affordable: Best cost per channel without compromise on features.
Reliable: Stable, fast and secure Linux O/S, with built-in hardware redundancy.
Secure: Tamper-proof recording format and multi-level access control.
Powerful: Comprehensive recording, search monitoring and playback capabilities.
Flexible: Hybrid recording and easy upgrade capabilities.
Accessible: Remote access and control capabilities included license free.

4. Total Recall VR : Common System Features
All servers are based upon CentOS Linux operating system – fast, stable and secure.
Hybrid protocol recording support – Combine VoIP, ISDN and Analog for a single-server solution to all your recording needs.
Archive calls to CD/DVD, network storage, USB device or (optional) high-capacity Blu-ray storage.
Synchronise with network time via NTP.
SMDR Integration Support
Record-on-Demand, via phone key or taskbar application.
Multiple languages supported
VoIP (SIP, H.323, RTP)
ISDN (PRI E1/T1)
Radio
Analog (2-wire POTS)

5. Total Recall VR : MAX Rack
Supports up to 60 analogue channels, plus 60 channels of VoIP and/or ISDN per server.
Swappable, Mirrored RAID HDD Storage.
Dual Hot-Swap PSU.
Built-in LCD, Keypad and speaker – fully self contained call recording, search and playback system.
VoIP (H.323, SIP)
ISDN (PRI E1/T1)
Analog (2-Wire POTS)

6. Total Recall VR : MAX Desktop
Supports up to 120 VoIP channels, or 60 PRI ISDN PLUS 60 VoIP channels in hybrid mode.
Compact tower enclosure - minimal server footprint.
Mirrored HDD storage, optional RAID-5 and Hot-Swap PSU
All server configuration, call search and monitoring functions managed via Remote Manager PC software.
VoIP (H.323, SIP)
ISDN (PRI E1/T1)

7. Total Recall VR : Classic Rack
Supports up to 72 channels of Analog/Radio per system.
Combine 8 VoIP and 8 Analogue channels in hybrid mode.
Robust 19” Rack Mountable enclosure
Tilting screen and control panel ensures easy operation at any height in a communications rack.
Cost effective and highly featured call recording solution.
Analog (2-wire POTS)
VoIP (SIP/H.323)

8. Total Recall VR : Classic Desktop
Supports up to 24 channels of Analogue/Radio per system.
Combine 8 VoIP and 8 Analogue channels in hybrid recording mode.
Compact & quiet enclosure.
Built in screen and control panel: completely self contained.
Excellent cost efficiency per recording channel.
Analog (2-wire POTS)
VoIP (SIP/H.323)

9. Total Recall VR: Remote Manager
Included with unlimited installation licences as part of your Total Recall VR solution.
Provides customisable access to search and monitor calls on the Total Recall system, as well as unit configuration and system log functions.
Install on any Windows XP/Vista/7 PC, and connect to your Total Recall VR system via LAN/WAN/VPN or 56k dialup.

10. Remote Manager (Continued...)
Monitor live calls, or search and replay completed recordings with ease via intuitive search parameters.
Centrally monitor, search, configure and manage multiple Total Recall VR units, whether they are across the room or across the world!
Save and calls in MP3, WAV or secure proprietary TRC file format.
Add searchable notes to calls in progress, or after they are completed.
Selectable channel access extends the benefits of Total Recall to everyone in your business, while maintaining compliance with your data security policies.

11. Remote Manager & Record-on-Demand
Multiple user access levels ensure that specific users have appropriate control and access over recordings on their extension(s).
User configurable channel access expands the benefits of recording to more employees, while maintaining system security.
Optional Record on Demand (via taskbar application or DTMF where available) gives users additional configurable control over what is recorded on their extension, adding to the security and functionality of your Total Recall solution.

12. Who is benefiting from Total Recall VR
RIGHT NOW?
Banking and Finance (Financial advisors, Stockbrokers, Branch offices)
Emergency Services (Police, Fire, Ambulance, Private Security firms)
Call Centres (Help desks, Service desks, Telesales)
Homeland Security (Military Bases, Government Security Agencies)
Public Utilities (Power stations, Water supply, Gas works)
Transportation (Railways, Air Traffic Control, Fleet monitoring)
Medical Services (Hospitals, Doctors Offices, Health Clinics)
Correctional Facilities (Telephone, radio and intercom recording)
Others (Government Departments, Mining operations)

13. Do You Have TOTAL RECALL?
In an increasingly security conscious, results driven and litigious world, communications recording and logging is paramount to meeting your legal, duty of care and management requirements.
Total Recall VR offers your business a professional, highly automated and broadly adaptable solution. Security and training benefits can be achieved in every level of your business, with surprising cost efficiency per channel.
When your business depends on call recording, You Need Total Recall VR!

14. Contact Us CCNC Solutions Pty Ltd Authorised Total Recall VR Reseller
1 Peter Parade,
Old Toongabbie 2146, NSW,
AUSTRALIA
Phone (within Australia):
Phone (International):
Web: