1. WHY DBK BREAK FIX SERVICE?
DBK reacts to business problems at the speed of business!!!

2. Customer Interphase
W ebservices…a computer driven data exchange process
ServTrack webportal… a 24/7 RMA entry and order status lookup
Phone access…customer service response
DBK reacts to business problems at the speed of business!!!

3. Software controlled flow process of repairs
DBK’s system identifies the account and starts the workflow process according to the customers needs
Outsourced work is identified and all paperwork is processed with customer information not DBK information
DBK reacts to business problems at the speed of business!!!

4. Software controlled flow process of repairs
Every unit’s serial number is scanned in
Asset number
Or any other id required by customer at receiving time
Units and accessories are moved from receiving area to warehouse same day as receiving occurs.
DBK reacts to business problems at the speed of business!!!

5. Software controlled flow process of repairs
Warehouse put away orders to be repaired in warehouse allocated space
Computer generated report selects orders to be repaired base on priorities
Priorities are based on service level agreement
DBK reacts to business problems at the speed of business!!!

6. Software controlled flow process of repairs
Repair order is printed and a device and paper work is assigned to a technician
Technician accepts (through pass worded system)work order by entering work order number in to DBK’s repair system.
Technician reviews customers notes and repair history if history is available
Technician repairs device and loads customer application if required
DBK reacts to business problems at the speed of business!!!

7. Software controlled flow process of repairs
Technician assigns parts used to work order number and serial number of device
Technician releases repaired unit to Quality Control department by placing his or her finger in a biometric reader that takes the work order and re-assigns it to Quality Control.
DBK reacts to business problems at the speed of business!!!

8. Software controlled flow process of repairs
Quality control performs
All units are cleaned using organic cleaning liquids
Visual check
Functional check
Application version check
Radio check when applicable
Passes or fails the devices by using the biometric process of scanning the finger print into the next location
DBK reacts to business problems at the speed of business!!!

9. Software controlled flow process of repairs
Pre-ship
All units are checked to match paper work
All notes are checked for last minute shipping instruction changes
All units are packed in individual plastic bags.
DBK reacts to business problems at the speed of business!!!

10. Software controlled flow process of repairs
Shipping all units are placed in boxes with foam in place as the packing material used.
Safe packing
Environmentally safe packing material
Ship using customers preferred carrier
DBK reacts to business problems at the speed of business!!!

11. Software controlled flow process of repairs
DBK software control process does not allow any steps to be skipped during the repair process as it disables that do not follow the process sequence.
DBK provide 24/7 visibility into the repair process and asset tracking by providing the customer with a secured web portable that allows the customer to view and monitor the progress of each order.
24/7 web portal RMA process online
DBK reacts to business problems at the speed of business!!!

12. Software controlled flow process of repairs
Reporting capabilities
Shipping reports
Receiving reports
Repeat repair reports
Usage reports
Trending reports
Metrics reports
DBK reacts to business problems at the speed of business!!!

13. Thank You!!!!!!!
DBK reacts to business problems at the speed of business!!!