1. Communicating in and Leading Groups and Teams

2. Five Dysfunctions of a Team
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of Accountability
Inattention to Results
Project Teams
Work Teams
Virtual Teams

3. Interpersonal Attraction
Why Do Groups Form?
Collective Endeavors
Interpersonal Attraction

4. Individualistic Roles
Group Roles
Task Roles
Socioemotional Roles
Individualistic Roles

5. Group Member Relations
Status Hierarchies
Attraction Relations
Communication
Networks
Common Communication Networks

6. Stages of Group Development
Forming
Storming
Norming
Performing
Adjourning

7. The Effects of Group Cohesion
Costs
Benefits
Member satisfaction
Group success
Reduced anxiety
Excessive dependence
Interpersonal aggression
Pressure to conform

8. Sources of Influence within a Group
Informational
Normative
Interpersonal

9. Group Performance Improve productivity by:
Increasing group unity and creating productive norms
Setting high but clear and realistic goals
Increasing members’ personal stake in the group outcome

10. Stages of Group Decision Making1
Orientation 2
Discussion 3
Decision 4
Implementation

11. Sources of Group Conflict
Personal
Substantive
Procedural

12. Conflict Resolution Competition Collaboration Compromise Avoidance
Accommodation
Figure Styles of Conflict Resolution

13. Techniques for Enhancing Group and Team Creativity
Brainstorming
Nominal-Group Technique
Delphi Technique
Electronic Brainstorming

14. Team Leadership Leadership Decisions
Continue to monitor or take action?
Intervene to meet task or relational goals?
Intervene internally or externally?
Leadership Actions
Internal task
Internal relational
External environmental

15. Communicating in Virtual Teams
Developing Trust
Brainstorming
Managing conflict
Training effectively