1. FOYLE WOMEN’S AID Community Support Service &
Secure Emergency Accommodation
Marie Brown
Director, Foyle Women’s Aid

2. Vision
We will create a centre of excellence that leads in partnership working to develop and sustain non-violent healthy communities in the North West.
Purpose
We exist to eliminate violent behaviour by supporting all victims of abuse through support, prevention, protection and justice.
Values
Respect
Understanding
Shared Learning
Trust
Non-judgemental
Challenge

3. Foyle Women’s Aid believes that no-one should suffer domestic abuse and offers a free, specialist service to anyone in the North West area of Northern Ireland
Specialist support workers provide confidential support, information and emergency accommodation for women and their children.

4. OUR CLIENT CHARTER
“Creating a centre of excellence that leads in partnership working to develop and sustain non-violent, healthy communities in the North-West, working from a feminist perspective.”

5. SERVICE EXCELLENCE Clients can expect: FWA commits to:
To be advocated and empowered to make changes and reach their goals
To be kept well informed
Staff to strive to understand your needs, fears and wishes
FWA to build open and honest relationships, and act with integrity and confidentiality
FWA commits to:
All our staff being committed to our self-help ethos to listen, challenge and support you to achieve your goals
Ensuring that all information is up-to date, correct and relevant
Make sure you are satisfied with the support and experience you received
Working in accordance with the values and ethos of FWA

6. EFFECTIVE COMMUNICATION
Clients can expect:
Clarity about the services we offer, and honesty about what we can and can’t do
A timely response to inquiries by phone, in person or online
To be treated with courtesy, respect and a non-judgemental understanding
To be empowered to make decisions
FWA commits to:
Keeping our promises by doing what we say, when we say
Making sure your experience is supportive and confidential
Understanding your needs, pressures and situation
Providing you with choices where we can do so, openly and honestly

7. CONTINUOUS IMPROVEMENT
Clients can expect:
FWA to put things right if they go wrong
To be consulted about improvements to service delivery
FWA to improve our services based on your feedback
FWA to continuously improve everything we do
FWA commits to:
Apologising if we make a mistake, fixing it quickly and fairly, and learning from our mistakes
Making it easy for you to have your say in what we do and how we do it
Using your feedback to make changes and removing any unnecessary bureaucracy
Delivering continuous improvement and increased satisfaction

8. WORKING WITH OTHERS Clients can expect: FWA commits to:
Knowledgeable teams who can help you when in crisis and recovery
A consistent standard of service across all services
To be treated with equality and fairness
A holistic approach to your recovery
FWA commits to:
Making sure we are here to support you to safety and positive wellbeing
Ensuring that staff are clear about what is expected of them
Implement non-discriminatory practice
Providing an opportunity to access a wraparound service

9. Women’s Aid, Sheltered Accommodation Victims Witnesses Care Unit
Current Pathways for women and children…
Women’s Aid, Sheltered Accommodation
Emergency help and assistance
Special Measures
Sheltered accommodation, new home, perhaps new area
Risk Assessment
Victims Witnesses Care Unit
Crisis Centre/ other activities
Housing Benefit & Community Care Grant
Long term treatment and counselling
Income Support DHSS
Supportive conversation
Contact Centre / Organise Contact
Family law court
Individual and family care assessment
Solicitor
Victim Support
Floating Support Service
Possible cooperation talks
Social services,
NIHE
Processing with dialogue and play
Investigation of children’s need of support and help
Own Network
Investigation of custody residence and contact
Foyle Women’s Aid
Other Voluntary Organisations
Criminal justice / Assist
Report
Creche Teenlink
Divorce and Division of Property
Risk Assessment Court Support
Police, PPS Office
Abused women and children who have witnessed abuse
Childcare and school
District court, criminal case, civil case
Application for a restraining order
Domestic violence Unit
Change of School.
Interrogation
Housing Market
Trial
Hospital, Health Centre, Dentist
Injury documentation by a doctor / FMO / Police
Lease
Judgement on custody residence and contact
Employer
Resettlement Team
Trial
Criminal Investigation
SARC
Employment Agency
Avert Training
Protected Address, security marking etc.
Criminal Court Support
Solicitor, Legal Aid
Dental Care
Dressed for success
Sick leave, rehabilitation plan etc.
Immigration Service
CAB
A&E
New job, work experience, adult education, employment training
Criminal Injuries and Compensation Victim Support
Legal Orders
Mental Health Team
Debts caused by imposed move, loss of income etc.

10. Current Services Offered
Foyle Women’s Aid
Current Services Offered
23 Housing Units
24 Hour Helpline
Pathways Drop In Centre
POD 15
Camp Hope
Ashleywood House
24 Hour Support Services
Avert Enterprises Ltd
Court Support
Dress for Success

11. Foyle One Safe Place Family Justice Centre Services
Foyle Women’s Aid
24 Hr Helpline
NIHE
FGM Service
Social Services Child & Adult Team
Trafficking Service
Courtyard Activities
Child & Adult Mental Health Service
Addiction Services
Social Enterprise Coffee Shop
Forced Marriage Service
Conference Facilities
PBNI
PSNI
Verbal Women’s History & Workshop
University & Policy Research
PPS

15. Any Questions?
Thank You