1. The Quality Thread in Industrial Engineering and Industrial Management
Dr. Joan Burtner
Associate Professor and Chair, Department of Industrial Engineering and Industrial Management
American Society for Quality
Certified Quality Engineer
Six Sigma Global Institute
Lean Six Sigma Black Belt
1/7/2019
Mercer University School of Engineering

2. Mercer University School of Engineering
Introduction
Consumer choices
Rep___________
Pref___________
Perceived q__________
The quality movement
Competition
Global e________
Quality and industrial engineering professions
Careers
Coursework
1/7/2019
Mercer University School of Engineering

3. Mercer University School of Engineering
The Quality Movement
S_C
Statistics
Products
SP_
Process
T_M
Management
Employee involvement
_ _ _ _ Sigma
Six Sigma
Lean Manufacturing (Toyota)
1/7/2019
Mercer University School of Engineering

4. Mercer University School of Engineering
Global Issues
Global economy
Competition
Cooperation
National/International standards and guidelines
MIL-STD xxx
ISO 9001, ISO 14000, etc
QS 9000
Regulatory agencies
EPA (Radiation levels, contaminants, etc)
National/International Awards
Deming Prize
Baldrige Award
1/7/2019
Mercer University School of Engineering

5. Mercer University School of Engineering
Quality Leaders
Shewhart (statistically based control chart)
De_____ (management’s 14 points)
Juran (quality trilogy)
T________ (design of experiments)
Jack Welch (advancement of Six Sigma)
Donald Berwick (patient safety advocate)
1/7/2019
Mercer University School of Engineering

6. Mercer University School of Engineering
Careers
Industrial engineers
Quality engineers
Manu_________ engineers
Management engineers
Project managers
Proc_____ improvement specialists
Black Belts
Performance improvement engineers
Product engineers
CEO’s COO’s
1/7/2019
Mercer University School of Engineering

7. Mercer University School of Engineering
Preparation
Coursework
Probability and Sta_______
Statistical Quality Control/ Process Control
Design of Ex___________
Technical electives such as Quality Engineering or Lean Six Sigma or Healthcare Process Improvement
Related courses – Ergonomics, Simulation
Work experience
Coop (usually during the academic year)
Internships (usually during the summer)
Part-time jobs
Volunteer work (typical of the healthcare field)
1/7/2019
Mercer University School of Engineering

8. Professional Organizations
Institute of ________ and Systems Engineers (IISE)
Special Interests Groups - Societies and Divisions
Conferences
American Society for _______ (ASQ)
Engineers
Non-engineers
Society for Health Systems (SHS)
Clinical
Non-clinical
Healthcare Information and Management Systems Society (HIMSS)
1/7/2019
Mercer University School of Engineering

9. “Quality” Organizations
Discussion
Automobile Makers
T__________
H___________
Hotels
R__________________
H_______________
Fast Food Restaurants
Airlines
Manufacturer of Jeans
1/7/2019
Mercer University School of Engineering

10. “Quality” Credentials
Six Sigma
Green Belt
B______ Belt
M_______ Black Belt
ASQ Certification
Quality E______________
M_____________ of Quality / Organizational Excellence
Many other specialities
1/7/2019
Mercer University School of Engineering

11. Mercer University School of Engineering
“Quality” Salaries
ASQ 2017 Salary Survey
Position
Bachelor’s Degree
Master’s Degree
Project Engineer
Process Engineer
$ 79,377
$ 104,879
Quality Engineer
$ 85,377
$ 92,809
Master Black Belt
$ 141,865
$ 147,379
Quality Manager
$ 97,980
$ 107,653
Vice President
$ 166,654
$ 173,118
1/7/2019
Mercer University School of Engineering

12. “Quality” Specialization Courses Taught by Dr. Burtner
Industrial Engineering
ISE 327 Statistical Process Control
ISE 352 Design of Experiments
ISE 427 Reliability and Quality Assurance
ISE 428 Quality Engineering
ISE 468 Healthcare Process Improvement
Industrial Management
IDM 355 Quality Management
IDM 404 Industrial Mgt. Case Studies(includes quality)
ETM 591 Special Topics
ETM 627 Quality Management
1/7/2019
Mercer University School of Engineering

13. Dr. Burtner’s Recent Healthcare Publications and Presentations
Shogbon, A. O., Jacob, B. C., Kimble, L. A. P., Peasah, S. K., Burtner, J. M., Moody, L. E., Ngo, D., Ryan, G. J. (2017). “Time Motion Analysis of Nurses Utilizing Insulin Pen Devices Compared to Vial and Syringe in an Inpatient Setting”. Journal of Pharmacy Practice. DOI: /
Moody, L. E., & Burtner, J. (2016, June), "Opportunities, Challenges, and Locus of Control in Undergraduate Research in Healthcare Settings" Paper presented at 2016 ASEE Annual Conference & Exposition, New Orleans, Louisiana.
Burtner, J.  (2012). “Design and Analysis of Open Response Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference  February 19, 2012.
Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.   (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals".   Journal of Nursing Administration . March 2011
Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.   (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leadership Preferences",   Journal of Nursing Administration . February 2011
Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9-CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Exposition February 2010.
1/7/2019
Mercer University School of Engineering

14. Mercer University School of Engineering
“Quality” Alumni
Industrial Engineering
Roger Alvarez: MAPEI - Fort Lauderdale
Susan Barkley: HCA Healthcare
Matt Stevens: Gulfstream
Frank Sun: Bosch
Industrial Management
Drew Elrod: Navicent Health
Roy Jackson: Southwire
Chrystal York: Cooper B-Line
Crystal Bass: Jacobsen
1/7/2019
Mercer University School of Engineering

15. http://www.asq.org/ http://www.iienet.org/
Questions?
1/7/2019
Mercer University School of Engineering