1. Sweden
Presidency of the EU 2009
IPSG
14-15 September 2009

2. CAF expert meeting Oslo, 28 September 2009
from PEF, Procedure for External Feedback to Effective CAF User Recognition
CAF and Education
4th European CAF Users Event
EIPA CAF Resource Centre

3. 1. CAF expert meeting Oslo, 28 Sept 2009
4th European CAF Users Event
Progress PEF/ CAF and education
10 years CAF in 2010: event/ study?
MTP January 2010 – July 2011: work programme CAF
EIPA CAF Resource Centre
MISSION
“The CAF network’s mission is to move public organisations towards excellence and to improve the performance of public administrations by promoting and facilitating the use of CAF.”
VISION
“Keep TQM in the focus of public sector policies of the Member States and the European Institutions through our common framework , in order to raise the quality of services to the citizens”

4. former PEF Procedure for External Feedback Label “Effective CAF user”
2. Effective CAF User Recognition (1)
former PEF Procedure for External Feedback Label “Effective CAF user”
Now
Effective CAF User Recognition
EIPA CAF Resource Centre
Present at the meeting :
Confirm
BE/DK/IT/SLO – EIPA/EFQM

5. Guide to Effective CAF User Recognition
elaborated at meeting 31 August
Part 1 & 2: Introduction to CAF and ECU-Recognition
Part 3: The process/ phases/ actors
Part 4: External Feedback Actors (roles, tasks, competences, training, code of conduct)
EIPA CAF Resource Centre
Present at the meeting :
Confirm
BE/DK/IT/SLO – EIPA/EFQM

6. 2. Effective CAF User Recognition - Roadmap (3)
Steps
Timing
PEF meeting Brussels
31 August 2009
Present the progress at the IPSG
14-15 September 2009
Share & discuss the work of the group with the CAF network
28 September 2009
Further work on the training programme
Autumn 2009
Present PEF at the IPSG
17-18 November 2009
Present PEF at the DG’s meeting
10-11 December 2009
Presentation of fully elaborated PEF at the next CAF event
17-18 December 2009
PEF training for EFAC’s
1-2 March 2010
EIPA CAF Resource Centre

7. 2. Effective CAF User Recognition - Training (4)
The EIPA CAF RC will provide training for CAF NC & EFAC’s early 2010
 CAF expert meeting/training: February 2009 (TBC)
 The CAF label: Training on the delivery of external feedback 1-2 March 2010, Maastricht
EIPA CAF Resource Centre

8. 3. CAF and education (1)
Meeting September 2009 Members group: BE/IT/PT/NO/LUX/PL/SK/GR Agenda: - Introduction to the criteria, incl. final list of examples
- Scoring guide
- Glossary
EIPA CAF Resource Centre

9. 4.The 4th CAF Users Event (1)
1 ½ -day event, scheduled on December 2009
Info 9 September 2009: Romania cannot organise it on the scheduled date Alternatives ?
EIPA CAF Resource Centre
Date: December 2009
Location: Bucharest, People’s House
A 1 ½ -day event
Languages: English-Romanian
N° of participants: up to 300
No participation fee

10. 4.The 4th CAF Users Event (2)
Theme : “Progressing towards excellence” The challenge for European Public Administrations in difficult times
EIPA CAF Resource Centre
Draft programme (see separate document)
Available at
Sub themes: Culture of change – the 8 principles of excellence – strategic planning – performance measuring and monitoring
Keynote speakers on each of the sub-themes
2 times 4 parallel sessions on the 8 principles of excellence
one parallel session on the national strategies
Presentation of the PEF and the CAF for education
Plenary session on the future of CAF

11. 4.The 4th CAF Users Event (3)
Planning
June – October: promotion event & national registration
28 September: coordination CAF NC, input programme
Early October: information package available from Romania
15 October: state of affairs national registration
October: gather presentations and full case descriptions
November: registrations online
Th. 17 – Fr. 18/12/09: event
EIPA CAF Resource Centre
Lessons learned from the 3rd European CAF Users event and the CAF Centre at the 5 QC
Strengths
Interactive parallel sessions with cases, time for discussion
Innovative approaches
Keynote speakers: inspirational, visionary  need to be carefully chosen
CAF clinic
CD with presentations at the end
Improvement More time for the cases and for discussion/interaction
More concrete info and less theory (no detailed info on the process)
Language skills speakers
More time for networking  foresee space at the event for that e.g. corner for 2nd or 3rd time CAF users for interaction between them
Proposal to increase the role of the NC, to envisage presentation given beforehand by the organisation to the CAF NC and briefing by the CAF NC at the CAF expert meeting (Sept 2009)

12. Situation August 2009 : 1842 registered users in 36 countries and the European institutions
Italy 321
Greece 37
Bulgaria 7
Belgium 250
Finland 44
Latvia 5
Denmark 227
Romania 33
Ireland 5
Hungary 118
Slovakia 32
Sweden 5
Poland 125
Estonia 18
EU Institutions and EC 4
Portugal 107
Cyprus 18
China 2
Germany 85
Bosnia-Herzegovina 17
Croatia 2
Austria 63
France 16
Netherlands 3
Dominican Republic 61
Switzerland 15
FYR of Macedonia 1
Czech Republic 58
Luxembourg 12
Namibia 2
Slovenia 50
Lithuania 9
Tunisia 1
Norway 42
UK 6
Spain 35
Turkey 6
EIPA CAF Resource Centre

13. The CAF and the Balanced Scorecard Maastricht (NL), 16-18 June 2010
Quality Management in public administrations CAF Training Programme 2010
The CAF and the Balanced Scorecard Maastricht (NL), June 2010
CAF Training Event - The CAF in Action Barcelona (ES), 7-8 October 2010
Process Management in the context of Total Quality Management
Maastricht (NL), 1-3 December 2010
EIPA CAF Resource Centre
Still to be confirmed
- CSM event Lithuania, on 18 March
- 18 and 19 November: CAF and justici in Belgium

14. Contact Patrick Staes – Nick Thijs – Ann Stoffels – Lena Heidler
European Institute of Public Administration (EIPA)
CAF Resource Centre (CAF RC)
O.L. Vrouweplein 22 NL BE Maastricht
Tel.:  253
EIPA CAF Resource Centre