1. PCR360 CustomerCenter Basics Guide
Created by: Anthony Injic 11/6/18
PCR360 CustomerCenter Basics Guide

2. PCR User Guide
Please visit PCR360 for the first time then complete an access request
This allows the system to automatically set up your user profile
Website:
Default user access is “Guest”
Restricted to homepage until access request is completed
Once access is granted Billing view will be accessible (For only selected Funds, Orgs and Indexes)
Created by: Anthony Injic 11/6/18

3. Main Page Navigation
To see your detailed bill select “Billing” and select “View Bill”
Created by: Anthony Injic 11/6/18

4. Bill Example Drop down to change billing range or index
Option to download as a PDF or CSV
Summary section by Charge Type
Summary section by index
Created by: Anthony Injic 11/6/18
*Note any section with an arrow can be clicked for a more detailed dropdown

5. Specific Index Selection or All
By default all available assigned indexes will be available but you can select a specific one to only see that index’s specific charges
Created by: Anthony Injic 11/6/18

6. Bill Charges Summary Example of summary information available
Example of more detailed VOIP charges
Created by: Anthony Injic 11/6/18

7. Specific Phones Only one index selected
Charges are detailed by phone number (Click on any number for even more detail ex: next slide)
Created by: Anthony Injic 11/6/18

8. Phone Details Specific phone number detail
Call details grouped by Call Type with detail for every call made/received
Created by: Anthony Injic 11/6/18

9. Help Contacts
Primary contact is through one of the telephone request forms:
Telephone General Inquiry
Conference Phone Line General Inquiry
Report an Issue
Feature change
Online Bill Access Request
Project Estimate
Remove Service Request
Reset Voic Security Code
Report Spam Calls
Name Change and Voic Reset
Emergency Billing Contact:
Pollyanna Talison
Sr. Accounting Assistant
Created by: Anthony Injic 11/6/18