1. Welcome to the presentation on the DMP Tech APP.

2. DIGITAL MONITORING PRODUCTS TECH APP
The Tech APP is an innovative mobile tool that allows alarm industry technicians to add, edit, and view customers, systems, and app users. Technicians can quickly enter and adjust security system programming directly from the app, as well as access full programming and reporting options. Programming can then be pushed to a system, allowing technicians to remotely program customer’s systems.
To use the Tech APP, dealers must have a valid account username and password.

3. TECH APP LOGGING IN
To log in to the Tech APP, Enter your and password on the log in screen. You can save your address for future logins by toggling the Remember option on.
Tap Log In. The technician can only save their address—not their password. This was done purposefully, as techs may not be using their personal device, and might instead be using company issued devices-- meaning they are not guaranteed they get the same device from one day to the next.
NOTE: You can enable a fingerprint scan login or a 6-digit login pin through the settings menu.
If you have forgotten your password, tap Forgot password? at the bottom of the login screen. Enter the address associated with your account and tap Reset my password. You’ll receive an containing a new automatically-generated password shortly.

4. TECH APP HOME SCREEN
Once you have logged in, there are two main ways to begin working with customer accounts and systems: Find a Customer or Add a Customer.

5. TECH APP ADDING CUSTOMERS
If a customer doesn’t exist in the Tech APP yet, you can add them by inputting their name and address.
On the Dealer Home screen, tap Add a Customer.
Enter the customer’s account number and contact information.
Tap Save.
NOTE: You cannot delete a customer from the Tech APP.

6. TECH APP FINDING CUSTOMERS
Use the search feature to find, view, and edit an existing customer.
On the Dealer Home screen, tap Find a Customer.
Enter at least the first three letters of the customer’s account name.
Select the customer.
We purposefully did not add a list to choose the customer, as dealers could have hundreds of customers, making things very cumbersome.

7. TECH APP CUSTOMER SUMMARY
The Customer’s Information, Systems, and App Users will be listed on the Customer Summary Page. The Tech APP can be used to add, edit, or delete any of this information.

8. TECH APP EDITING CUSTOMERS
To Edit a Customer:
Tap the customer’s name.
Select the field you would like to edit and type in the new information.
Tap Save to save your changes, or Cancel to discard your changes and go back to the Customer Summary.

9. TECH APP SYSTEMS
The Tech APP can be used to add, edit, or delete any of the Customer’s Systems. Press the blue Plus icon next to Systems to add a system. If you want to edit a system, select that system.
If a system is editable in the Tech APP, it will have an arrow pointing to the right.  If there is no arrow, that particular system type is not (yet) editable in the Tech APP.
Supported panels for the current release (v1.2):
XT30/XT50
XR150/XR550
XTL Series/XTLplus
CellComSL/iComSL

10. TECH APP ADDING SYSTEMS
The first information to enter when adding a system is a System Name.
Then enter the panel serial number by tapping the Scan button. Tap Allow when the app asks to access your camera. Align the system barcode with the red line on your screen and wait until it turns green. This confirms that the barcode has scanned.
The system serial number appears in the Serial# field. You can also enter the system serial number manually.
Toggle on the Edit Service Address option if the service address is different than the address listed for the customer. The Service Address section will appear and allow you to enter a new address

11. TECH APP ADDING SYSTEMS: PANEL INFO
You can also view and enter the Systems Panel Information.
In the Panel Information section, choose the System Type and Conn Type from the drop-down menus.
Enter an account prefix in the Acct Prefix field.
Enter the account number associated with the panel in the Acct # field.
If applicable, enter the panel’s remote key number in the Rmt Key field.
If applicable, enter the MEID/SIM number for the cellular communicator.
Tap Get MEID/SIM Status. Searching for MEID/SIM appears.
Once the status is gathered, choose a Rate Plan, SMS Package, and Country Code. The Cellular# is automatically entered.

12. TECH APP ADDING SYSTEMS: FEATURES & SAVE
If applicable, toggle on the Enable VK & Website Services function. You can choose whether or not to activate Included or Add-on Features. These are the functions that system will be able to use in the VK App and Website.
Once you have finished entering the system and panel information, tap Save System to save and continue modifying the system, or Save & Program to send the programming information to the panel immediately.
NOTE: Depending on your panel type, you might not see the Save & Program option.
Save & Program is currently only supported for XTLplus panels with an EasyConnect connection type. A Programming Panel with Defaults message displays signaling that auto programming is in progress. Auto programming pushes all of the information you just entered, along with any predefined dealer setting defaults, to your panel. This process takes between 30 and 90 seconds.

13. TECH APP SYSTEM OPTIONS
By selecting the menu icon in the bottom-right corner of the system information page, different systems options can be selected including Video, Sensors, Devices & Outputs, User Codes, Z-Wave, Tech Tools, System Analytics, Test Connection, Full Programming, and the Support Center.

14. TECH APP VIDEO
From the video options screen, you can add/edit/delete Cameras and NVR/Converters.
Tap the appropriate blue Plus Button to add a Camera or NVR/Converter.
Cameras
Name the Camera.
Select the appropriate Time Zone.
Choose options for Daylight Savings, Flip Image, Record on Alarm, Clips, and Video Quality.
Tap Save Changes.
NVR/Converter
Enter a valid Serial #.
Name the NVR/Converter.
Choose a Time Zone*.
Choose if your location observes Daylight Savings time.
Use the Channel Plus Buttons to assign cameras to channels.
Choose whether or not to Record on Alarm.
Choose an option for Record Clips.
Tap Done.

15. TECH APP SENSORS
Sensors can be viewed and added/edited/deleted in the Tech APP. A sensor can be anything from a wireless door contact to a smoke detector.
Tap Sensors on the system you wish to view/add/edit/delete sensors on.
Toggle on Wireless if the new sensor has wireless capabilities.
Enter the sensor serial number by tapping the Scan button. Tap Allow if the Tech APP asks to access your camera. Align the barcode on the sensor’s box with the red line on your screen and wait until it turns green. This confirms that the barcode has scanned. The system serial number appears in the *Serial** field. You can also enter the system serial number manually.
Enter a sensor Name.
Check that the Number field has been auto-filled. You can change the sensor number if needed.
Choose a Zone type.
Choose an Area.
Choose if the sensor is an Internal or External contact.
Tap Save.
You can also Edit or Delete these sensors.

16. TECH APP DEVICES & OUTPUTS
Devices can be viewed and added/edited/deleted in the Tech APP. Included are keypads, sirens, and all other output devices.
Tap the Add Devices and Outputs button at the bottom of the screen.
Toggle on the Wireless option if you are adding a wireless device or output.
Enter the device or output Name.
Enter the device or output Number.
Select the Area type from the drop-down menu.
Select the Zone Type from the drop-down menu.
Tap Save.
You can also edit or delete these devices at anytime.

17. TECH APP USER CODES
When User Codes is chosen, a list of user codes currently associated with the system appears. You can edit and delete these User Codes from the App.
To add a User Code, tap the blue Plus Button at the bottom of the screen.
Enter a User Name,* User Number*, and User Code.
Choose the User Authority level.
(Optional) Enter a valid address if you would like to simultaneously create an app user.
Tap Save.
*NOTE: If the user had progressed directly from Creating a System, through Auto Programming, then there will be different controls at the bottom of their screen. These forward and backward buttons will help them through the process of doing the things they need to set up their new panel. For the Users page, they will see the "Add User Codes" button.

18. TECH APP Z-WAVE
From the Z-Wave screen, you can Add/Rename/Delete Z-Wave devices
Tap an existing Z-Wave device to rename it. Tap Save when you’re finished.
Tap the 3-Lines Menu Button at the bottom of the screen to add or delete a Z-Wave device. You can also slide a device name to the left to Force Delete it.
After tapping Add, you’ll need to press the communication button on your Z-Wave device (labels will vary). The system will associate with the Z-Wave device.

19. TECH APP TECH TOOLS
From the Tech Tools screen, you can run a Communications Test, Sensor Test, Wireless Test, Z-Wave Diagnostics Test, and Z-Wave Device Optimization.
Choose the Tech Tool you’d like to use and follow the instructions on screen.
NOTE: You won’t be able to use Tech Tools if the panel firmware version is too far out of date.

20. TECH APP SYSTEM ANALYTICS
As long as a system has been online for more than 24 hours, system analytics will show the most recent statistics for Cell Signal, Retries, and Voltage. For Cell panels, it will also show: Current Cell Signal, Worst Cell Signal, Best Cell Signal, and Retries-Cellular.

21. TECH APP TEST CONNECTION
Use the Test Connection option to verify the panel is connecting properly and to see the most recent commands sent to the panel

22. TECH APP FULL PROGRAMMING
When Full Programming is selected, the App will transfer the system programming. You can select Retrieve Programming from the System or Send Programming to System at the bottom of the screen.

23. TECH APP SUPPORT CENTER
The Support Center is full of useful documentation and guides for the panel you’re working with. It also contains links to contact DMP Technical Support or even pictures directly to a support technician.

24. TECH APP APP USERS
A customer’s Virtual Keypad (VK) App Users will also be listed on the Customer Summary Page. VK App Users can be added, edited, or deleted from the Tech APP. Select a VK App User to edit or delete that user. Select the Plus icon next to App Users to Add a new VK App User.
From the app user details screen, you can edit a user’s , Authority Level, and System Access/Reports permissions.
Enter a valid for the new app user.
Toggle on Video Clips to enable video clips to be sent to the user when an alarm is triggered.
Toggle on Create Random Password to have an automatically-generated password sent to the app user. The VK app user can change their password at any point through their app.
Tap Save to save your changes, or Back to go back to the Customer Summary screen without saving your changes.

25. TECH APP SIDEBAR MENU
The sidebar menu will have various options depending on where the user is at in the Tech APP. They can choose to go to the Home screen, adjust Settings, Reset Password, or Log Out at any time.
To log out of the Tech APP and end your session, tap the menu icon. Tap Log Out.

26. TECH APP CONCLUSION
You should now have the ability to use the Tech APP to add and edit Customers, Systems, and App Users.