1. Feed Your Potential for a Speedy TAT

2. Agenda The Process A Peek into the BGC Unit General Tips and Tricks
Tips for Communicating with the Candidate
Tips for Communicating with the BGC Unit
Status Checks
Re-send Requests
Re-submit
Questions
Foreign National Candidates
Minors
Frequently Asked Questions
Talent Management System (TMS)
The Hiring Approval Process

3. The Process
A “request “ for a background check is submitted (online or TMS)
The Background Check (BGC) Unit submits the candidate’s name to HireRight
HireRight sends an to the Candidate
The Candidate logs into HireRight
HireRight performs the check
HireRight sends completion notice to the BGC Unit
Renee logs into HireRight and reviews the report, makes decision
Most are approved for hire
sent to the Requestor, all people CC’s and HR Records (important to have appropriate Employee Type)
Moved in through the process in TMS

4. General Tips and Tricks
Read, Know, Understand the Policy
Correct information
Legal name
Verify the address
Copy and Paste
Request appropriate checks
Job Title: working job title

5. Tips for Communicating with the Candidate
Inform candidate that a background check will be completed on them
Inform the candidate that CSU uses HireRight as our screening company, thus, the that they will receive comes from HireRight
Have them contact you if they do not receive the from HireRight within a few days. (Note: Foreign Nationals, Minors)

6. Tips for Communicating with the BGC Unit
Status Checks
Re-send Requests
Re-submit Requests
Questions in General

7. Status Checks Re-send the original email
Insert “Status Check” in the subject line of the
Example
Subject Line: FW: John Doe, 8034, Status Check
Body of “What is the status of this report?”

8. Re-send Requests Re-send the original email
Insert “Re-send Request” in the subject line
Example
Subject Line: FW: John Doe, 8034, Re-send Request
Body of “Please re-send this invitation.”
Best Practice: Verify address before asking for a re-send

9. Re-send: Corrected Email Address
Re-send the original
Insert “Re-send Request Corrected Address” in the subject line
Example
Subject Line: FW: John Doe, 8034, Re-send Request Corrected address
Body of “Please re-send this invitation; correct address is:
Note no period after the e-address

10. Re-submit
Only re-submit a request when you have received a cancellation notice
A cancellation notice indicates the case is closed

11. Immediate Corrections
Insert “Correction” in subject line
Use for mistakes that are discovered immediately after sending original request

12. Questions Insert the word “Question” in the subject line Example
Subject Line: Re: Question
Body of “What is the estimated turn around time?”
If it’s about a specific candidate insert “Question Name of Candidate” in the subject line.
Subject Line: Re: Question John Doe
Body of “What is a good question to ask about John?”

13. Always
Insert candidate’s name in the subject line

14. Foreign Nationals
Include the information if they have never lived in the USA
Lived 6 months or longer in the USA a CBC will be completed
Restricted Parties (Export Control) is completed on all candidates
If they don’t have an SSN have them use all 0’s as the SSN
Haitao Cao (BFS) issues Payroll Control Numbers (PCN)

15. Minors
Include the information that they have not yet reached the age of 18
CBC will not be completed on minors
Restricted Parties (Export Control) is completed on all candidates

16. Frequently Asked Questions
What if the candidate informs me they haven’t received and from HireRight?
Have them check their spam/junk folder
Verify their address
Is an SSN required to complete a check?
If a candidate possess an SSN, yes it is required, expedites the process
Can I acquire a copy of my background check?
bottom of page, second column over
I received an w/a request to have the candidate call you. What’s that about?

17. Talent Management System (TMS)
Has to move through BGCs
HireRight Integration
Once completed the BGC Unit enters DOB and SSN acquired from HireRight for Oracle integration
Foreign Nationals with no SSN
Payroll Control Number
Haitao Cao (BFS) issues Payroll Control Numbers (PCN)

18. TMS Cont. Codes: CBC Criminal Background Check
MVR Motor Vehicle Report
SOR Sex Offender Registry
SAM Restricted Parties
FH Financial History

19. Hiring Approval Process
TMS moved to make offer or HR final approval
Fair Credit Reporting Act
Adverse Employment Action
Pre-Adverse Notice
Consult with Dept. Head
Adverse Action Notice

20. Resources FCRA Policy Link Request Form https://www.ftc.gov
Request Form

21. Questions?
Please complete survey on the Tilt website! We appreciate your feedback!
Thank you!
Renee and Jo