1. Flinders CCM Upskilling Workshop Chronic Disease Wellness Programs Gold Coast Health Queensland Australia

2. What was the Issue
Staff that had previously attended Flinders CCM 2-day workshop had not gained Competency Certificate

3. Aim
Was to provide a 1/2 day Upskilling of Flinders tools for staff to review and gain the competency required level encouraged by Gold Coast Health Chronic Disease Wellness Programs (CDWP)
Plan of session: Flinders Accredited Trainers met Rose Costa, Coordinator CDWP, Janine Paul, Dietitian & Judy Murrells Respiratory/Mungulli CNC
What would work?

4. What would work?
Role play of a previous Flinders assessment where PIH/C&R/P&G then client-centered care plan developed.
Client was selected & reviewed by Janine (role play - client) & Judy (HP)
client de-identified for purpose of training.

5. Planning
Review of tools & principles of Self Management/SMART goals / Motivational interviewing & developing care plan
Flinders tools for each participant

6. At the session
Participants: Heart Failure CNC/Heart Failure CN's x 3 Pharmacist/Psychologist Exercise Physiologist.
Review of tools
Role play attended - participants completed PIH/C&R/P&G development care plan Interesting differences high lighted within the MDT
Participant expectation to complete all tools each scoring & recording as the health professional
Completion of care plan to be submitted on the day or within 2 working days.

7. At the session
Janine played the (client) role so well as the HP taken back to original client assessment & felt same empathy & emotion with her story
Participants completed flinders tools from the role play

8. Outcome 100% participants submitted care plans for critique
The session was valued by the staff.
Trainers felt a good way to support busy clinicians to increase completion & gain competency certificate.
Addition to the outcomes: an evaluation report was completed by Janine Paul Its conclusion and findings were:

9. Conclusion
The Flinders Chronic Condition Management’ Workshop Refresher was a successful training event which all participants were able to gain competency and/or update their skills with utilising the Flinders Program tools.

10. Recommendation
To conduct two ‘Flinders Chronic Condition Management’ Refresher Workshops twice a year to:
1. allow staff to update their skills with using the Flinders tool and/or
2. to all achieve competency in the Flinders Chronic Condition Management’ tools/processes.
By doing this it will benefit our clients and demonstrates the Chronic Disease & Post Acute Programs, Gold Coast Health is committed to delivering an evidenced based self-management program which produces positive client outcomes.

11. Thankyou