1. Review
Lecture 12

2. Remember: Communication Strategy
Communicator Strategy
Audience Strategy
Message Strategy
Communication Challenges

3. Preparation-planning a meeting
Have a clear purpose
Know who should do what
Provide participants with agenda (议事日程） before the meeting
Prepare handouts, presentations etc.

4. Creating an oral Report
Decide on a purpose
-Example: “Convince management to expand into Korea.”
Outline (Opening, Body, Closing)
Note card
Practice
Visuals?

5. Parts of a Power Point Opening-optional Agenda slides
-lists points or parts
Evidence slides
-supports points or goals
-provide examples
Closing

6. Listening Nonverbal Skills
Silence
Eye contact
Body position
Respond to what they say (also verbal)

7. Speaking Nonverbal Skills
Being Relaxed
Eye Contact
Facial Expression (smiling is big)
Body movements
Changes in Voice
Changes in Speed
Looking Good

8. Things People do Wrong in Presentations
Lack of Transitions
Going on “Tangents”
Reading the PPT
Making the Audience Uncomfortable
Boring the Audience
Offending the audience

9. Things People do Wrong in Presentations
Speaking Softly
Not connecting with your audience
Using too much logic or too much emotion
Using Incorrect English
Using words where visuals are better
Focusing on nervousness

10. Things People do Wrong in Presentations
Focusing on nervousness
Expecting things to go as planned
For Questions: Pretending you know the answer when you don’t
Looking down and not at the audience
Putting your main point at the end

11. Problems with lack of Cultural Awareness
You may communicate what you don’t wish to.
You may hurt your credibility.
You may misunderstand.

12. High Context vs. Low Context Culture/Language
High Context Cultures:
-“Yes” does not always mean “Yes”
- Look at what people are doing not saying
- Avoid conflict
Low Context Cultures
- “No” means “No”…
- People say what they mean
- Consider business conflict natural and impersonal

13. Avoiding Conflict Between Cultures
To be safe, expect difference
Study the other culture
In business, focus on your shared goals
Practice your listening skills
Do not assume that one culture’s way is right

14. Dealing with Customers
Be honest
-if you are not honest…
Always be polite
-even with bad news

15. Dealing with Government
China: close relations often essential
- respectful
- formal and informal
Most Places: following all laws essential
-formal
-large businesses must think about their image in government eyes

16. Communicating with the Public/Media
Make communications easy
Always answer questions somehow
Be seen as a responsible company
Often handled by Public Relations Officers

17. Before the Negotiation
Come up with clear goals
-should be flexible to a degree
Study needed manners and culture
Study other sides situation, goals, and team

18. Common “Problems” in Talks between Chinese and Americans
“Making the deal” / Building Relationships
Rely on Legal Protections/ Trust
Informality vs. Formality
Face
Usually Direct / Often Not Direct
Not Used to Haggling/ Expert Hagglers

19. Working in groups Group members share a mission and responsibility
Companies that work in teams greatly raise the level of their work
5 people together are more likely to produce a better answer than 1 person

20. The ideal team Many different abilities and viewpoints
A great willingness to cooperate
-“team spirit”
Deals with conflict openly, constructively, and politely
Remains focused
Reaches decisions by consensus

21. Dealing with Conflict Work for a “win-win” consensus
Avoid choosing sides
Be reasonable and respectful
Be understanding, empathize (表同情)
Fix any bad feelings

22. When answering questions…
Repeat question to show that you understand it before answering
Usually relate answers to the main point of the presentation
Use supporting information that you could not put in your presentation
Give simple, direct answers if possible
Remember, a polite business-like way is as important as always

23. Your Aims in an Interview
Make yourself seem special
Show that you have the right personality
Show your skills, knowledge and abilities
Be sure the job suits your abilities, interests, and future goals
Be sure you can work comfortably with other employees

28. Reasons to XXXXX
XXXXXXXXXXXXXXXXXXXXXXX
C) XXXXXXXXXXXXXXXXXXXXXXXX

29. Who uses what X?
Kinds of X used often
Group A
Group B C D E A X F G

30. Jump in use during season 3

31. High LOW China Britain USA Germany Japan Arab France
Thill and Bovee page 70