1. Annual Staff Survey Results - 2007

2. Process 600 random sample 56% response rate
Compared RNOH 2007 with Acute Trusts across London

3. Avg. across Acute Trusts
Work Life Balance
RNOH 2007
RNOH 2006
Avg. across Acute Trusts
% working extra hours
68%
75%
71%
Quality of work life balance (Trust & manager commitment)
3.34
3.27
% using flexible working options
66%

4. Appraisal, Learning & Development
RNOH 2007
RNOH 2006
Avg. across Acute Trusts
% appraised within previous 12 months
70%
63%
% having well structured appraisal review
32%
27%
% appraised with PDPs in last 12 months
59%
51%
54%
% receiving job-relevant training, L&D
73%
74%
75%

5. Breakdown by group – Staff appraised in last 12 months
Nurses
M&D
AHPs
S&T
A&C
Central/ Corp.
66%
78%
93%
76%
59%
89%
117 24 56 19 64 18

6. Team working, supervision, communication, staff involvement
RNOH 2007
RNOH 2006
Avg. across Acute Trusts
% working in a well-structured team environment
45%
48%
39%
Quality of job design (clear goals, f/b, participating in decision-making)
3.42
3.32
3.36
Support from immediate managers (guidance, f/b, listened to)
3.54
3.30
3.57
Extent of +ve feeling within orgn. (comm, involvement, innovation, patient care)
2.94
n/a
2.86

7. Breakdown by group – Support from immediate managers
Nurses
M&D
AHPs
S&T
A&C
Central/Corp.
3.43
3.18
3.46
3.67
3.48
117 24 56 19 64 18

8. Avg. across Acute Trusts
Safety at Work
RNOH 2007
RNOH 2006
Avg. across Acute Trusts
% having H&S training in prev. 12 months
65%
64%
% suffering work-related injury in prev. 12 months
18%
24%
19%
% suffering work-related stress in prev. 12 months
31%
37%
34%
% witnessing potentially harmful errors
36%
40%

9. Avg. across Acute Trusts
Safety at Work
RNOH 2007
RNOH 2006
Avg. across Acute Trusts
% reporting errors, near misses, incidents
88%
92%
94%
Fairness & effectiveness of procedures for reporting errors etc. (climate & culture of reporting, aware of procedure, encouraged?, fair & confidential, re-occurrence)
3.37
% experiencing physical violence from patients/relatives 3% 4%
10%
% experiencing physical violence from staff 1% 2%

10. Avg. across Acute Trusts
Safety at Work
RNOH 2007
RNOH 2006
Avg. across Acute Trusts
% experiencing harassment/bullying from patients/relatives
17%
22%
26%
% experiencing harassment/bullying from staff
24%
Perceptions of effective action from Trust towards bullying & harassment
3.49
n/a
Availability of hand washing materials
4.48
4.52
4.34

11. Breakdown by group – Experienced bullying or harassment by staff
Nurses
M&D
AHPs
S&T
A&C
Central/Corp.
31% 9%
21%
42%
22%
28%
117 24 56 19 64 18

12. Avg. across Acute Trusts
Staff Attitudes
RNOH 2007
RNOH 2006
Avg. across Acute Trusts
Staff job satisfaction
3.41
3.34
3.38
Work pressure felt by staff
3.07
3.18
3.15
Staff intention to leave jobs
2.76
2.75
2.74

13. Feeling Valued/Care of Patients
RNOH 2007
RNOH 2006
Nationally
Care of patients is RNOH’s top priority
60% agree
17% disagree
62% agreed
14% disagreed
46% agree
25% disagree
Satisfied with recognition for good work
43% agree
29% disagree
38% agreed
36% disagreed
40% agreed
30% disagreed

14. Our organisation RNOH 2007 RNOH 2006 Nationally - 2007
Comm. bet. sen. mgrs. & staff is effective
27% agree
45% disagree
n/a
23% agree
48% disagree
Sen. mgrs. encourage staff ideas for improving services
41% agree
32% disagree
33% agree
37% disagree
Different parts of Trust communicate effectively
24% agree
44% disagree
26% agreed
44% disagreed
17% agree
46% disagree

15. What we’ve done so far … Trebled the number of contact officers
Relaunched B&H policy
Raised profile/improved reporting of appraisals
Held focus groups on values
Established HR Skills for Managers course

16. Key issues Still high incidence of bullying & harassment
Staff experiencing work-related stress
Perceptions of effective action re incidents, bullying & harassment
… what next?