1. Change Proposals Capture to Delivery
December 2018

2. Pre- Capture XRN Closed XRN Closed Xoserve starts Capture Phase
Change Proposal (CP) raised
Change proposed at DSC Change Management Committee (ChMC)
Change Approved
Initial Review can be 10, 20 or 30 working days
Sent for Initial Review
Change Approved
CP sent to Xoserve for initial processing and Xoserve Reference number (XRN)
Change Rejected
Review Responses
Rejected
XRN Closed
XRN Closed

3. Capture XRN Closed CP handed to Xoserve project team for delivery
The proposed Solution options go into Solution Option Assessment (SOA)
Solution Review 10 working days
Requirements statement created and approved by CP’s proposer
Change Approved for Delivery
Xoserve hold one or more capture sessions to define requirements
One or more capture sessions to evolve solution options
Requirements statement
Responses
Capture session
Define requirements
Capture session
Solution Options
Change Rejected
SOA may be reviewed at DSG prior to sending out for Solution Review
Solution options reviewed and evaluated at one or more DSG meetings*
Requirements ratified with CP’s proposer and/or by DSC Delivery Sub Group (DSG)*
Requirements ratified
XRN Closed
* May be presented/discussed at alternate groups e.g. PAC, UIG Workgroup

4. Delivery XRN Closed CP handed to Xoserve project team for delivery
Closedown report approved at ChMC
If issues identified in responses to Design Change Pack - return to ChMC for further decision making
Evaluation Quotation Report (EQR) and/or Business Evaluation Report (BER) for funding sent to at DSC ChMC for approval
IDR and implementation
Design agreed
Project Start up
EQR if needed
Design Change Pack consultation
10 working days
Training /
Awareness sessions
Revisit Design
Design issues
EQR Approved
BER Funding Approved
BER
Change Rejected
Initiation and
Design
Design agreed
Build, and Test
XRN Closed
Planning & Design clarifications may be sought at one or more DSG meetings
Detailed Design
Change added to Implementation plan and progress updates provided at ChMC and DSG

5. Change Initiative Entry
E2E Change Process
Stage Gate A
Stage Gate B
Stage Gate C
Stage Gate D
Stage Gate E
Stage Gate F
Customer
Change Initiative Entry
(Idea / MOD / CR / CP / ASR)
Stage:
Capture
Start Up
Planning and Design
Delivery
Implementation
Realisation
Phase:
Start Up
Initiation
Design
Build
Test
Training
Implementation
Closedown
Tasks:
Record change in
Central Register
Project Governance established
Del. mechanism established
Functional Reqs baselined
Tech
Specs
System
Testing
Training
Guides
Execute Go-Live / Cutover Plan
Conduct Delivery
Lessons Learnt
Confirm Customer
Reqs / Consult
Agree Delivery Scope
(into Analysis/Design)
Business Case
(Del.) approved
Non-Functional
Reqs baselined
Unit Testing
Integration
Testing
Training
Delivery
Update Industry
Documentation
PIS Exit Criteria
achieved
Define possible
Solution Options
Target Delivery Timescales agreed
Delivery Funding secured (e.g. BER)
Detailed Design approved
SP to Live
UAT
Communicate
Imp Outcome
Delivery Completion
Docs approved
Commence change
Benefit Prioritisation
Business Case
(Design) approved
Project Initiation
Doc approved
Cust. Impacts communicated
Regression Testing
Ops Handover
Docs approved
Handover to enduring operations complete
HL Cost & Delivery
Impact Assessment
Initiation Funding
secured (e.g. EQR)
Detailed Delivery Plan baselined
Test Scenarios / Cases defined
Performance Testing
Perform Privacy
Impact Assessment
Mobilise delivery mechanisms (e.g. SI)
Environments /
Data provisioned
E2E Traceability finalised
Penetration Testing
Recommend preferred
HL Solution Option
Test Plan
baselined
Test Execution Schedules defined
OAT
HL Customer Impact communicated
Implementation Approach defined
Industry Assurance
Confirm funding arrangements
Change Impact Assessment
Cutover Rehearsals
Recommend Release
Type (i.e ME, Minor, Major)
Training Needs Analysis complete
Create Implementation Plan
LEGEND
Capture Testing Requirements
Training
Approach defined
PIS Approach and Exit Criteria defined
Major Customer Visibility / Engagement
Capture Training Requirements
Training Plan(s) defined
Delivery Go/No-Go Criteria achieved
Minor Customer Visibility / Engagement
* As presented at the Customer Day
No Customer Visibility / Engagement