1. 2018 Conference of the Queen’s Printers Association of Canada
Today’s Queen’s Printer: Innovation and transformation
Publishing and Depository Services Directorate
&
Canada Gazette Directorate

2. Publishing and depository services Directorate (PDSD)

3. Government of Canada publications
A central point of access available to all Canadians for Government of Canada publications
publications.gc.ca

4. Interesting figures
Our collection includes records for more than 445,000 Government of Canada publications, and approximately 325,000 of these are freely downloadable.
Approximately 2,300,000 visits on our website and more than 5,000,000 page views in
In , our team catalogued over 64,000 publications (including both monographs and serials).
There were more than 1,500,000 downloads of our publications in 4

5. Annual Statutes The Annual Statutes are available on our website.
The Publication of Statutes Regulations need to be repealed to continue printing the Annual Statutes of Canada (in the new format adopted by Justice Canada in January 2016).
PDSD is working with other government stakeholders to complete the process and print the 2016 and 2017 Annual Statutes in the new layout for legislation. 5

6. Increasing Accessibility: A Government Priority
PDSD is asking all government departments to provide HTML links alongside portable electronic copies of their publications, when available.
Since , PDSD has been adding links to the collection.

7. Increasing Accessibility: A Government Priority
Open Government Portal: Finding tools and formats to meet accessibility standards
Accessibility challenge led by TB to find leading innovators in Canada and abroad to help address accessibility challenges relating to Government of Canada documents

8. Specialized and historical publications
Statistics Canada (ongoing)
Includes approximately 150,000 publications dating from the late th century to the early 2000s
Canadian General Standards Board (completed)
PDSD’s collection now includes 177 freely available standards in electronic format
PDSD has also added (or is in process of adding) a large number of digitized publications from the following departments:
Privy Council Office, Finance Canada and Public Health Agency of Canada (completed)
Canada Mortgage and Housing Corporation, Indigenous and Northern Affairs, Environment and Climate Change Canada Libraries, and Canada Economic Council (ongoing)

9. Service improvements
In 2017, PDSD introduced improvements to the Weekly Acquisitions List (WAL) to allow clients to filter their views and select individual MARC records for download.
Our bibliographic records are now discoverable via Z39.50
This means other institutions are able to use their own library systems to search our database directly and download our bibliographic records, incorporating them into their own catalogue. 9

10. Website improvements
In March 2018, PDSD launched its new website as part of the Web Renewal Initiative (WRI), which is aimed at improving how Canadians access Government of Canada information and services online.
Along with the new interface, improvements have been made to the bibliographic record view, including linking relationships between earlier/later editions of monograph publications and more complete title information.

11. Future improvements Resource Description & Access (RDA)
Library of Congress Subject Headings (LCSH)
Metadata harvesting
Search improvements
Advanced search interface
Filtering search results
Improved relevancy in search results

12. Questions, comments or ideas? Contact us!
Publishing and Depository Services Directorate
General questions about our services or want to tell us
about a publication?
Website: publications.gc.ca 12

13. Canada gazette Directorate (CGD)

14. Transformation and ongoing improvement of the CGD’s website
The websites of some federal departments and Crown agencies are being gradually transformed to meet the requirements of canada.ca.
The Canada Gazette website’s transformation was completed in December The CGD was in charge of reviewing and conducting the quality control of the entire website.
After that transformation, the HTML component was modified to further increase accessibility.
The Canada Gazette website is now complying with the general standards of canada.ca.

15. New email notification service
The CGD notification service which was implemented in March 2018 informs clients as soon as new content is added to the Canada Gazette website.
Users of this service are able to subscribe to the following five categories: 1) new insertion rates, 2) new or modified elements in Canada Gazette announcements, 3) new publication and deadline calendars, 4) special news releases, and finally 5) all categories.
notifications also enable the CGD to inform its clients in the event of a service interruption, such as when IT problems prevent the publication of the Canada Gazette on the usual date and time.

16. New costing model
As a partially cost-recovery organization, the CGD must adjust its insertion rates based on the production costs of the Canada Gazette. With the recent modernization of its operations, production costs were lowered.
The new cost model and calculation method prepared at the end of 2017 reflect the new reality at the CGD.
Thus, the CGD lowered its rates for 2018–2019. Furthermore the CGD eliminated fees for some of its services, namely translation, affidavits and extracts.

17. Electronic communications
Twitter - The CGD has been communicating electronically with Canadians by posting tweets on the PSPC Twitter account since 2016, and will continue to do so.
RSS feeds - The CGD still provides RSS feeds for the three parts of the Canada Gazette.
notification service – as previously mentioned, this new system is to inform clients as soon as new content is added to the Canada Gazette website in five different categories.
CGD website and Library and Archives Canada website - All issues of the Canada Gazette published from 1998 to date are accessible on the CGD website. As for issues published between 1841 and 1997, the vast majority of them have been digitized and are accessible to the Canadian public on the Library and Archives Canada website.
- The CGD encourages all of its clients, both from the private sector and from the federal government, to send their notices by , provided their documents are not secret. Protected documents may be sent by encrypted .

18. Client satisfaction survey
In December 2017, a survey of visitors to the Canada Gazette website and of clients who have published in the Canada Gazette was done by the firm Léger Marketing. The results of this survey were exceptional.
In fact, 100% of clients said that they were satisfied with the Canada Gazette services, even very satisfied in 95% of the cases. For example, clients said that the staff is professional (100%), competent (100%) and well informed (97%), nine out of ten clients (91%) consider that publishing requirements are clear, and 97% indicated that they were served in the official language of their choice.
The survey also allowed the CGD to gather comments about future areas of improvements to its website, for example give the possibility of submitting all notices electronically (11%), create a client Web portal (6%), and offer a faster access to the archives (9%).
The Canada Gazette team received the Departmental Client Service Award for these remarquable results.

19. CGD global performance indicator
The CGD accuracy rates for 2017 quarters were:
First quarter = 99.91%
Second quarter = 99.97%
Third quarter = 100%
Fourth quarter = 100%
For 2017, the global performance indicator of the Canada Gazette team is 99.94%.

20. Workload management system
For the past several years, the CGD has been wanting to implement a workload management system to manage all revision and layout tasks.
SharePoint was proposed at first but was unable to meet our needs.
The CGD finally chose an open-source solution (Drupal) as the platform to build this system. A prototype was built at the beginning of the year, and a fully operational system should be in place by the beginning of 2019.

21. E-regulation project
The Government of Canada is pursuing a regulatory reform agenda focused on supporting innovation and business investment. The goal is to make the Canadian regulatory system more agile, transparent and responsive.
Budget 2018 provided $1.7 million over three years (2018/19 to 2020/21) to develop an e-regulation platform to engage Canadians on regulations and help Canada implement a regulatory system using web-based approaches already common in many other jurisdictions.
This platform will enable Canadians to comment directly and publicly on proposed regulations upon publication in Part I of the Canada Gazette.
An E-regulation Technical Working Group, comprised of representatives from the CGD, from other government departments, as well as international experts, has been created to develop and implement this new e-regulation platform.

22. Regulatory reviews
Canada has a strong regulatory system and often ranks highly based on the Organisation for Economic Co-operation and Development’s indicators of regulatory management.
An analysis and review of Canada’s existing stock of over 2,600 regulations has been undertaken in order to inform sector specific reviews as well as horizontal advice going forward regarding regulatory modernization.
The Treasury Board Secretariat is working with industry partners and academic researchers to help apply artificial intelligence methods, such as advanced data analytics (ADA) and machine learning (ML), to regulations of varying type, scope and complexity.
The CGD is supporting this important initiative by participating in an interdepartmental working group and by making its publication data accessible to industry partners.

23. QPAC’s website – French component
At the 2017 annual conference, the CGD offered its services to translate the Association's unilingual English site into French.
Translations of the web pages have been completed and have been provided to Alberta. Alberta worked directly with their information technology team to create the French component for the Association website.
While translating, some improvements were also proposed to the English component, making the whole site a better tool for all QPAC’s members.
The CGD will continue to work with Alberta to provide bilingual translations on a going forward basis.

24. List of the Queen’s Printers for Canada
The CGD completed its research concerning the Queen’s former printers for Canada (from the very early existence of this service to today) with the aim of improving the list found on the website of the Queen’s Printers Association of Canada.
Thanks to this ongoing work, only one former printer is missing now (from ). The CGD is always very happy and proud to work with the Association at every level.

25. Food for thought: QPAC’s name
In April 2017, Saskatchewan changed the name of its organization, which was previously Office of the Queen’s Printer, to Publications Saskatchewan.
In Quebec, the group’s name is now Les Publications du Québec.
In Ontario, it is now called Publications Ontario.
Should the trend be followed and the name of QPAC changed? If the majority of the Association's members no longer print their documents, but offer electronic versions only, would a more realistic name be appropriate?
This proposal has definite advantages: It would no longer be necessary to modify the name of the Association upon the arrival of a new monarch, and therefore to use the monarch change checklist, and the Association’s name would be gender-neutral if it is aligned with Alberta, Ontario and Quebec’s names.

26. Questions, comments or ideas? Contact us!
Canada Gazette Directorate
General questions about our services?