1. General Manager Program Highlights
Program Description
The General Manager Program is a unique approach to developing our high potential executives combining learning from experience, learning from others and learning from education.  The program includes these components: 
Three formal, onsite educational sessions delivered by nationally recognized experts
A Business Simulation in which participants play a senior leader
Mini 360 and Skills Inventory
Mentoring from a senior leader from another business segment
Job shadowing a CEO
A set of experiences to increase understanding of our customers
Networking Opportunities
Each program begins with a few hours of online pre- work. Formal cohort development occurs on-site in three different UnitedHealth Group locations, chosen for geographic diversity; western, eastern, and central.
Uniquely UnitedHealth Group
One goal of this program is to build greater customer intimacy. Each participant will select from a list of experiences those that will help him or her to become more familiar with a specific customer group. Examples include:
OptumHealth – Listen to calls from Nurseline 24, a 24-hour call center staffed by healthcare professionals who answer questions and address concerns of our members related to their health issues.
University of Minnesota Hospital System – Witness a traditional grand rounds, see how physicians discuss their cases and the impact insurance has on the decisions they make for care.
Ovations – Complete Evercare Nurse Ride-along, accompany a nurse on home-visits to provide care to our senior population that has mobility challenges.
UnitedHealth Care – Dialog with a panel of our top brokers to discuss the opportunities and challenges they face being the feet on the street for our commercial insurance business.
General Manager Program Highlights
Why GMP?
Strengthen our leadership bench
Enhance leaders’ enterprise point of view
Promote our new mission and values
Increase visibility of high potential talent with Senior Leaders
Invest in the development of high potential executive talent
Help leaders with growing their own successors and developing others
Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.

2. Program Areas of Focus
Health Care – Create a common perspective and understanding of our industry grounded in both the history and the future
Customer Intimacy – We need to deeply understand who we serve across the healthcare value chain if we want to make a sustainable difference in our markets. When we say our mission is helping people live healthier lives, we need to understand all the ways we do that and who all the players we interact with are to accomplish our mission.
Innovation – It is the work of the right people focused on doing the right things to promote business growth. Surmounting the challenges faced when leading innovation across the UnitedHealth Group enterprise must become a culture-defining activity. Innovation must be born of our understanding of the markets and our industry.
Strategy & Execution – Creating the right strategy and leading its execution is a principal responsibility of a leader. Understanding common barriers to the execution of strategy and how to lead through them enables us to drive actionable progress every day.
Ethics & Integrity – Every word, decision, and action we take as leaders must be unimpeachable. We serve people at their most vulnerable. Trust is the foundation of continued success and growth for us.
Emotional Intelligence – Being personally and socially aware informs our leadership behaviors and is key to successful leadership. Exploring emotional intelligence prepares us to lead in ways that foster the engagement, satisfaction, and commitment of ourselves and those around us.
Developing Talent – We create the bench strength needed to lead this organization by being accountable for the development of our people. Using best-practices and UnitedHealth Group tools, we can foster the critical connection between business success and a free-flowing and ready talent pipeline.
Change Management – We must exhibit the leadership agility needed to foster change as leaders of our markets. We must lead the adoption of a culture that thrives on purposeful change.
Influencing Complex Systems – Hierarchy, social networks, geography, matrices, regulatory rules, industry structure and many other factors combine to create the complex system in which we lead at UnitedHealth Group. Thinking and acting from a systemic perspective increases our positive influence on both the work-at-hand and the future of the organization.
Enterprise Point of View and Breaking Down Silos – We need to understand and work with other functions and business while cultivating a mindset of collective success.
On Our Changing Culture
“If the UHG health system is going to change health care for everyone, then we have to work together as a whole, as one company where the sum is greater than the parts. And we will only work as one company if our leaders And that would be you believe in it and live it. We need leaders who can live that ideal, who can model their behavior to adapt and thrive in our changing culture.” Steve Hemsley 2008
What, you may ask, do these words have to do with Executive Development? This program is the first of its kind for UnitedHealth Group, where we expand this new culture of strategic business segments; a collaboration of the enterprise. Where we succeed or fail as one, united around a common mission – to help people live healthier lives.
Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.

3. Execs for Class Confirmed Select Inter-session experiences
Program Timeline
Complete:
Skills Inventory
Mini - 360º
Business Simulation
Execs for Class Confirmed
Select Inter-session experiences
Dec 12
Jan 16
Feb 6
Attend Session I
Phoenix, AZ
Complete selected experiences
Meet with Mentor Cohort
Debrief with own CEO
Feb 10-12
Mar 20
Attend Session II
Columbia, MD
Complete selected experiences
Meet with Mentor Cohort
Debrief with own CEO
Shadow CEO for ½ Day
Mar 24-26
May 1
Attend Session III
Minnetonka, MN
Meet with Mentor Cohort
Debrief with own CEO
Complete add’l experiences (Optional)
May 5-7
Ongoing
Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.