1. frustrated scared stressed uncertain expensive anxious annoyed fearful
empty
annoyed
fearful
sad
expensive
Ask questions
Hospitals face challenge
We want to help
We are here to describe a tool to help the Healthcare experience prescription
exhausted
stressed

2. The Problem Hospital Performance Patient experience
Provider experience
Mention Stats
Performance ratings are lower than they should be
This is a interpersonal problem…communication problem
Reputations suffers

3. HEP Healthcare Experience Prescription
The Solution
HEP Healthcare Experience Prescription
HEP is a tool that we will create to help us understand and diagnose people’s experience across conditions, patients, and providers…
The tool is informed by an interdisciplinary team of experts including:
Quantitative methods experts
Qualitative methods experts
Diverse backgrounds: Healthcare administration, Marketing, Quantitative Methods, Statistics, CIS, Engineering

4. Healthcare Experience Prescription
Map the experience
Prescription
Cardiac
Respiratory
Sepsis
HEP Improvement Plan
Analysis & Evaluation
Data Analysis & Analytics
Relate touchpoints & processes to healthcare experience
Multiple Perspective
Interviews
Surveys
Observation
Hospital Performance Data
Short term / long term

5. Outcomes & Evaluations
Patient experience improvement
Provider experience
Readmissions
Reputation
Evaluation
Hospital-specific Metrics
Turnover/Satisfaction
Readmission rate
Feedback, Ratings

6. Revolutionary tool
We hope you vote for us… because next time when you go to the hospital you don’t feel stressed, scared ….