1. Service Evaluation SWFDP, Pretoria, November 2013
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2. Service Evaluation Discuss surveys and how you might carry them out
Discuss what information you might want to gather?
In groups
Draw up 10 questions for a survey
Consider how best you might conduct this survey
Come back and present ideas
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3. Surveys – Methods Method Pros Cons On-line Quick & easy
Relatively cheap
Can’t select the demographic
Low response rate
Telephone
Higher response rate
You control who you phone
Time consuming
Relatively expensive
Face to face
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4. Surveys - Resources External Survey Company Do It Yourself Expensive
But experienced
Seen as independent?
Do It Yourself
Cheaper (?)
Takes time
Most of us have limited experience
Results may not be easily accepted outside
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5. What do we want to know? What information do we need to gather?
What questions do we need to ask to gather that information?
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6. What do people think of our warning service?
In groups
Take minutes to
Draw up 10 key questions aimed at getting feedback on your warning service
Consider the best way for you to conduct this survey
Come back and present your ideas.
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