1. ISO management systems
In English, not ISO

2. Introductions

3. Your view of things

4. Business planning

5. Business planning–What do you do?

6. What’s ISO got to do with this?

7. Iso.org International Organization for Standardization
Independent, non-governmental international organization with a membership of 163 national standards bodies
Subject matter experts that “share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges”

8. ISO 9001 – quality business management System
An overview in plain English

9. Business strategy

10. What are ISO Standards for?
Not trying to tell you how to run the business
Are proposing the core systems and processes needed
Fundamental principles in all management system standards
Risk-based approach
Have a structured system that allows you to
Plan – Do – Check - Act
Done right they are a framework to empower you to
Keep it working now
Give a structure (shaped for & by you) to plan for change
Deliver the continuous improvement you want
Plan
Determine your policy
Plan for implementation Do
Profile risks
Organise for
Implement the plan
Check
Measure performance
Monitor
Investigate deviations
Act
Review performance
Make improvements

11. Operational control (quality, H&S, etc.)
Two functions
Administration
Structure
Administrative controls
Policies & Objectives
Planning
Resource management
Change control
Information management
Monitor & review performance
Operational control (quality, H&S, etc.)
Leadership
How things are done
Document
Interactions
Control
The “handbook” for operations

12. Integration

13. HEALTH WARNING Make the system work for you, not the other way around
The standards are NOT meant to be straightjackets constraining the business
Neither is it paperwork for paperwork’s sake
Don’t let anyone give you a document pack and “insert company name here”….

14. The top three standards

15. Quality management systems - ISO 9001

16. The core for all others….
Risk, and risk-management, philosophy
Context of the Organisation
Organisational Risks and Opportunities 
Policy
Objectives
Management Commitment
Detail key systems and processes and how they inter-act
Key controls for critical systems and processes identified
Documented information control management
Internal Auditing/data gathering
Corrective Action and “Non-Conforming Product” procedures
Management Review and refinement of system
Mechanism to ensure legal compliance (where it is product related or relates to commercial/statutory regulations that affect the organisation)
Business strategy

17. The key elements - strategy
Section 4 Context of the organisation
(the first 3 are guidance/definitions)
Why does it exist?
Who are the stakeholders (“interested parties”)?
What do they want from the organisation (“needs and expectations”)?
What does it do (“scope”)?
How does it do it (“system and processes”)?

18. The key elements - leadership
Section 5 Leadership
Commitment
Ethos
Resources
Setting policies
Communication
Roles, responsibilities & authorities

19. The key elements - planning
Section 6 Planning
Risk-based approach
Setting objectives across (& down) the organisation
Objectives based on the results of the strategic work done in section (4)
Planning to achieve the objectives
Controlling change (where you can…)

20. The key elements - resources
Section 7 Resources (“Support”)
People
Infrastructure
Working environment
Controlling the supply of resources
Organisational knowledge
The one person you can’t do without?....

21. The key elements - Operations
Section 8 Operation
Planning & Control of (quality below, HSE later)
Market research – what does the market want?
Design and development
Controlling suppliers and contractors
Control of production/service provision
Delivery
Quality control and defective product management

22. The key elements - Performance
Section 9 Performance evaluation
Key performance indicators
Customer satisfaction
Internal review (“Internal Audits”)
Analysis and evaluation
Management Review and actions

23. The key elements - improvement
Section 10 Improvement
Things that need fixing
Things that can be done better
Innovation/ideas for improvement

24. Environmental management
ISO 14001:2015

25. Key points to note Administration elements common to ISO 9001
In addition
Physical and logical boundaries (“Scope”)
Environmental Policy
Environmental Objectives
Lifecycle approach to product and service design
Include (& inform) suppliers & sub-contractors
Legal compliance mechanism
What laws apply & how you comply
Environmental aspects and impacts assessment and register
Establish the controls required to manage the Environmental Aspects
Develop and implement an Environmental Improvement Programme

26. Occupational health & Safety management
ISO 45001:2018

27. Key points to note Administration elements common to ISO 9001
In addition
Physical & logical boundaries (“Scope”)
Health and safety policy
Objectives
Legal compliance mechanism
What laws apply & how you comply
Health & safety hazards, analyse and assess risks
Risk treatment plans
Big focus on “worker participation and consultation”
Emergency Management plans
Investigate incidents and take remedial action

28. Senior management expectations

29. Senior management expectations

30. Senior management expectations

31. It does mean you

32. Any questions?
Thank-you