1. Product Update
January 2019

2. Engagement Platform
2018 in review

3. MEP – New 2018 Features
Improved navigation - Quick Links (e.g. to Core, Wellness, HCE+ and EAP)
Personalized data driven Advice (online, and push/notifications) urging members to improve their health and wellness, join DM coaching programs, find cost and quality info, register for a webinar, etc. based on data from Personal Health Profile, Biometrics, Claims, HCE+ searches, and EAP service.
Integrated “Learn More” videos about Advocacy, Medical Visit Checklists, and EAP+ Work/Life
Expanded digital navigation to 3rd party benefit providers/vendors
Summary and description of member’s HA Benefits

4. MEP – New 2018 Features
Wellness and CCS: new nutritional content, search recipes based on personal requirements and develop meal plans
Biometrics: Printed proof of Flu shot
Platform supports over 100 languages with Google Translate
Online scheduling with a Health Coach (Wellness) & Nurse Coach (CCS)

5. MEP – New 2018 Features

6. MEP – New 2018 Features

7. 2018 MEP Statistics Stats Jan. 1, 2018 – Dec. 31, 2018 All Visits
2,258,136
Unique Users
962,713
Visits/User
2.35
Web vs. Mobile
83% Desktop 17% Mobile/Tablet
Devices
67% iOs
33% Android
Pageviews
21,276,404
Avg Pageviews (pv/all visits)
9.4

8. 2018 Advice Statistics Jan 1 – Dec 31, 2018
40 million Advice generated that Advocates can coach on
3.1 million Advice generated for members who have registered
139K actions taken (clicked on an action from Advice) by Member or Agent
23% of Actions were taken by Member
77% of Actions were taken by Agent using the Agent Dashboard
1.9 million outbound s or push notifications (started March 2018)
37% were for gaps in care and preventive screenings (claim and demographic)
45% were for EAP webinars
19% were for Wellness programs (HRA and Biometrics data)
95% of outbound communications were via /5% push notifications
24% of members receiving non-webinar outbound communications logged in within 7 days

9. Engagement Platform
2019 Roadmap

10. 2019 MEP Roadmap Integrated Solutions Wellness Disease Management
Improvements to navigation/design and increase levels of interactivity through tools, videos, and quizzes
Develop new personalized Advice ( and push notifications) (Expert Medical Opinion, Musculoskeletal, Disability, Back Pain, Pre-diabetes, Custom, etc.)
Incentives for Telemedicine and EAP activities (e.g. attending an educational Webinar)
Integrated/guided health educational materials
Wellness
Updates to online Wellness Program including NCQA certification, improved navigation, member goals survey, guided programs, co-branding customizations, and on-demand client reporting.
Disease Management
Disease specific content and Smart Goals for members with conditions as part of Chronic Condition Support program.

11. 2019 MEP Roadmap Pricing Transparency EAP
Updates to pricing transparency tool, HCE+, to include new procedures and additional quality scores.
EAP
Mindfulness program (add on to EAP and Wellness)
eCognitive Behavioral Therapy program (add on to EAP and Wellness)
EAP: digital (text) counseling sessions (pilot)

12. 2019 MEP Roadmap Enhanced Digital Hub Integration with Third Parties
Data for proactive outreach (Advice)
Data for incentive programs
Deeper integration to third-party apps including API integration