1. Desktop Reference Guide End Users
Employee Quick Reference for ServiceNow
Company name
Company name

2. Getting Started With ServiceNow
Everything you need to know to get help
Bookmark the ServiceNow link to gain quick access:
Insert your instance URL
Useful Terms to Know
Knowledge = Database of self-service answers
Catalog = I need to request something
Support = Something is broken and I need help
My Incidents/Request = Tickets already logged
Log In: Use your address and AD password
Insert your log in screen shot & instructions

3. Your Homepage Knowledge Search All the services in one location
Click Knowledge for answers to your question
Insert your homepage
Insert your knowledge base

4. Something Is Broken I Need Something
Click Support to open an incident or case
Click Catalog to view all available request items
Insert your incident form
Insert your catalog

5. Thank you
Contact information goes here