1. Amadeus Central Ticketing Reissue/Exchange

2. Why it is necessary to Reissue/ Exchange ticket?
If fare is higher
If there is a change of airline
If there is a class change (with a fare difference)
If the airline does not permit revalidation
If the airline has any changes fee
If there is a change of routing or departure city

3. Scenario of Reissue/Exchange - Totally Unused Ticket - Partially Used Ticket
No additional
No additional with reissue fee
Additional Tax(es)
Additional Tax(es) with reissue fee
Additional Fare – old tax(es)
Additional Fare – old tax(es) with reissue fee
Additional Tax(es) and Fare
Additional Tax(es) and Fare with reissue fee

4. Which do you need to do before reissue?
Read the fare note/rule for the old fare
To do Fare display in the past date using (FQD)
FQDBKKLON/ALH/D12MAR12/CV/R,01MAR12
FQD
Transaction code
BKKLON
Origin, Destination
/ALH
Slash, specific carrier
/D12MAR12
Slash, past date to depart
/CV…..
Slash, booking class
/R,01MAR12
Slash, ticketing date

5. How to make informative pricing for past date fare (FQP)
With stopover at all route
FQPBKK/ALH/D12MAR/CVFRA/D14MARLHR/D20MARFRA/D22MARBKK/R,01MAR12
FQP
Transaction code
BKK
City pair
/ALH
Slash, validating carrier
/D12MAR
Slash, travelling date
/CV
Slash, same booking class all route
FRA
/D14MAR
LHR…..
/R,01MAR12
Ticketing date

6. With no-stopover at connecting point
FQPBKK/ALH/D12MAR/CVFRA/D12MARLHR-/D20MARFRA/D20MARBKK-/R,01MAR12
FQP
Transaction code
BKK
City pair
/ALH
Slash, validating carrier
/D12MAR
Slash, travelling date
/CV
Slash, same booking class all sector
FRA
LHR
-……
Hyphen after each city you would like to indicate as a stopover
/R,01MAR12
Slash, ticketing date

7. Rule step FQN (follow by the fare line number)
FQN5*SO,TF,SE,DA,FL,PE (Specific categories)
The following conditions of the fare rule must be validated
Number of stopovers/transfers (SO)
Seasonality (including blackout dates) (SE)
Day of week (DA)
Flight application (FL)
Transferable (TF)
Penalty (PE)

8. Elements need to be updated before reissue
Itinerary
TST
Fare
Tax
Total
Fare basis
Not valid After
Fare Calculation
Form of payment (FP)
Commission (FM)
Original issue (FO)

9. Re-issue Steps: Totally Unused
1. Create a new PNR/Change PNR with the new flights
2. Price the new fare
3. Exchange the ticket
- TTK/EXCH
4. Update the TST
- not valid after, TTK/VXX(DATE)
- delete old tax, TTK/O
- add all old tax, TTK/O
- new/difference tax, TTK/X
- total, TTK/T

10. Re-issue Steps (continue..)
5. Go back to the PNR and enter the old and the new form of payment
- FPO/ old +/ new
6. Display Electronic Ticket Record
7. Enter the original document
- FO*Lx
** x is line number of FA or FH element
8. Received from: RF agent name
9. Reissue the ticket with the passenger number
- TTP/P__

11. For example 1: No ADC fare with Reissue fee
Agent issued ticket BKK-x/FRA-LHR-x/FRA-BKK

12. A passenger prefers to change the travelling date
To check fare note/rule for revalidation
FQDBKKLON/ALH/D1AUG12/CV/R,28JUN12/IL

13. FQN1*PE

14. Flight application: FQN1*FL

15. To convert EUR into local currency use BSR from GDS enter: FQC120EUR

16. Compare the old fare and the new fare
THB
Old Taxes
THB YQ
THB TS
THB RA
THB DE
THB GB
THB UB
New Fare
THB
New Taxes
THB YQ
THB TS
THB RA
THB DE
THB GB
THB UB
No ADC
Reissue Fee
THB 4830DU (Tax code for LH reissue fee)
Totally add
THB 4830

17. 1. Change PNR with the new flight

18. 2. Price the new fare: FXP

19. Display TST: TQT/T3
New
Fare
New Taxes

20. 3. Exchange the ticket:TTK/EXCH
Fare changed to be reissued “R”

21. 4. Update the TST FARE BASIS FROM AUTO PRICING
NOT VALID BEFORE, NOT VALID AFTER SAME AS NEW FARE AUTO PRICING

22. To add re-issue fee: TTK/X4830DU/TTHB4830

23. 5. Update form of payment: FPO/CASH+/CASH

24. 6. To display E-ticket record: TWD/L8

25. 7. To enter the original document: FO*L8
>FO E1BKK28JUN12/ / E1

26. 8. Received from: RFSATHIEN

27. 9. To reissue the ticket: TTP/P1

28. To retrieve PNR: RT2VJDRT
New ETKT
number

29. To display new E-ticket record:TWD/L8
E-Ticket status
Total additional amount

30. To retrieve old E-ticket record: TWD/O*
Old E-Ticket record changed to be “E”

31. For example 2: ADC fare and taxes without reissue fee
Agent issued ticket : BKK-x/FRA-TXL-x/FRA-BKK

32. Passenger wants to change the routing to London on the same date
To check fare note/rule for revalidation
FQDBKKTXL/ALH/D1OCT12/CD/R,28JUN12/IL

33. To display fare rule: FQN1*PE

34. Compare the old fare and the new fare
THB
125000
Taxes
14890YQ
700TS
1700OY
1285RD
775RA
440DE
New Fare
THB
135000
Taxes
14890YQ
700TS
8105GB
1250UB
1550RA
260DE
Diff Fare
THB
10000
Diff Taxes
0YQ
0TS
8105GB
1250UB
775RA
0DE
Reissue Fee
No reissue fee
Totally add
THB ( )

35. 1. Change PNR with the new flight

36. 2. Price the new fare: FXP

37. Display TST: TQT/T3
New
Fare
New Taxes

38. 3. Exchange the ticket: TTK/EXCH
Fare changed to be reissued “R”

39. 4. Update the TST
Update Taxes
Delete all taxes first: TTK/O

40. 4. Update TST (continue) Add old taxes:
TTK/O14890YQ/O700TS/O1700OY/O1285RD/O775RA/O440DE

41. 4. Update TST (continue) Add diff taxes and fare:
TTK/X8105GB/X1205UB/X775RA/TTHB20130

42. 4. Update TST (continue)
Input Not Valid After: TTK/VXX02OCT

43. 5. Update form of payment: FPO/CASH+/CASH

44. 6. To display E-ticket record: TWD/L8

45. 7. To enter the original document: FO*L8
>FO E1BKK28JUN12/ / E1

46. 8. Received from: RFSATHIEN

47. 9. To reissue the ticket: TTP/P1

48. To retrieve PNR: RT2ZEULH
New ETKT
number

49. To display new E-ticket record:TWD/L8
E-Ticket status
Total additional amount

50. To retrieve old E-ticket record: TWD/O*
Old E-Ticket record changed to be “E”

51. For more information contact Amadeus Training press 3 Or Enter: GGAMATHT12 for search course Amadeus Reissue Ticket To reserve a seat for training send an to us

52. GGAMATHT12

53. To download our training documents visit website www.tg1a.com
Click on tab Training then Training library

54. Questions
Answers

55. Thank you for your attention.