1. Lecture 5: Managers and Their Information Needs
Traditional organizational pyramid
Characteristics of information flow
Types of data
Nature of managerial work
Ethical and societal issues

2. Traditional organizational pyramid
Clerical and shop floor workers
Operational management
Tactical Management
Strategic Management
(pp )

3. Characteristics of information flow
Degree of decision making
Time span
Data range

4. Types of data Descriptive v.s. inferential Internal v.s. external
Structured v.s. unstructured
Quantitative v.s. qualitative
Reliability v.s. Validity

5. Nature of managerial work
Planning
Controlling
Decision making
Managing by exception
Leading
(pp )

6. Ethical and societal issues
Electrical monitoring of employees
74% of major firms record and monitor daily activities on the job
27 % of the companies do fire people for misuse of telecomm. equipment
From employers’ position
From employee’s position

7. Trends in organizational structure
IT replace middle managers?
How about the impact on strategic and operational managers?

8. Characteristics of effective information
Tabular and graphic representation
Online analytical processing
Dynamic representation
(pp )

9. Managers and IT systems
Transaction processing systems
Decision support systems
Executive information systems
Customer relationship management systems
(pp )

10. Review questions
Explain the Traditional organizational pyramid
Explain the characteristics of information flow
What are the different types of data
Explain the nature of managerial work
Discuss the ethical and societal issues

11. Homework#5
Study the Secor Books case on pp Answer the question no.2 on p You are Secor CEO Mona Cortez…
One-page report