1. Resident Rights: An Overview
CBRF DHS Rights of Residents
RCAC DHS Rights of Tenants

2. Required Topics – DHS 83.21(1)
House Rules
Coercion
Retaliation
Confidentiality
Restraints
Self-Determination
Complaint and Grievance Procedures

3. Resident Rights
Courtesy
Respect
Dignity

4. Resident Rights Right to personal property Right to personal choice
Right to exercise autonomy
Right to be free from abuse or neglect
Freedom from seclusion
Freedom from physical and chemical restraints
Receive medication as prescribed

5. Resident Rights Prompt and adequate treatment
Least restrictive environment
Recording, filming, photographing
Safe environment

6. Example #1
Caregivers were told by supervisor to wake up all residents by 4:30 am for showering and have them dressed and moved into common area by 5:30 am.

7. Example # 2
Staff placed a resident in a mechanical lift chair in a reclined position and then unplugged the chair to keep the resident from getting up on her own. The resident was found on the floor, in front of the chair, with head injuries requiring nearly two weeks in the hospital.

8. Example # 3
A resident was observed taking a bath with the bathroom door open, in view of other residents.

9. Example #4
A caregiver took a photo of a resident seated on the toilet and uploaded the photo onto the caregivers social media page. The caregiver stated she wanted her friends to see what she “had to put up with” at work.

10. Coercion & Retaliation – DHS 83.33(1)c
Coercion defined:
The use of force or threats to make somebody do something against their will
Retaliation defined:
To deliberately harm somebody in response or revenge for a harm that he/she has done

11. Coercion and Retaliation – DHS 89.36
“No person may engage in any form of coercion to prevent a tenant, employee or service provider from filing a complaint about a RCAC or any form of retaliation against a tenant, employee or service provider for filing a complaint.”

12. Grievance Procedure – DHS 833.3(1)a
Resident & families have a right to file a grievance with:
Inspiration Ministries
Community Care case manager
Board of Aging and Long term care
Disability Rights Wisconsin