1. Customer Obsession… NOW
Customer Obsession… NOW
Next Generation Sales Strategy.

2. Anyone can talk big. We deliver.
How do we do it?
Anyone can talk big. We deliver.
Our development team is unique in that it grew up and develops in the real world of moving. Success comes in the form of innovation… a new invention rather than just making today’s solutions better.
History of Success in Innovation
It’s not about the technology. It’s about creating an amazing experience. Our focus is to deliver an intuitive product that’s easy and ready to use.
Smarter Approach
We immerse ourselves into the environments of our clients and their transferees. We see, learn, and are inspired to imagine, design, and develop a unique experience.
The Art of Noticing
It takes lots of caffeine.

3. Customer Lyf Clarity Control Happiness
“A new way to move. Customer Obsession: Making Our Customers Happy.”
Seamless, orchestrated customer experience.
Realtime feedback and 15 min. commitment to resolution.
Customer Care right now, not after the fact.
A Sales Differentiator
Everything I need to know about my move.
Clarity
I can make a difference in my move.
Control
Wow, you make me happy!
Happiness

4. One-way video communication to avoid customer anxiety.
Customer Lyf
“A new way to move. Customer Obsession: Making Our Customers Happy.”
One-way video communication to avoid customer anxiety.
Contact Us
Seamless, orchestrated customer experience.
Realtime feedback and 15 min. commitment to resolution.
Customer Care right now, not after the fact.
A Sales Differentiator
Everything I need to know about my move.
Clarity
I can make a difference in my move.
Control
Wow, you make me happy!
Happiness

5. Every Issue Addressed in 15 Minutes or Less
Happiness Management
A new way of thinking
Every Issue Addressed in 15 Minutes or Less
:15
Feedback Heard
Questions
Answered
How often is the customer happy and how happy are they when they are? 1
Happiness Count
When dissatisfaction happens, how long does it take to make the person happy again? (15 Min. Target) 2
Resolution Time

6. Serving unhappy customers intelligently
Unhappy Response
Serving unhappy customers intelligently
We predict reasons for unhappiness based on the move’s status.
Smart routing gets the issue to the person most able to resolve it.
Fallbacks and catch-alls ensure a prompt response regardless of operational conditions.
Dashboard Accountability
Ashley’s Got This!
Movers Late
Ashley Resolved!

7. Customer Lyf Clarity Control Happiness
“A new way to move. Customer Obsession: Making Our Customers Happy.”
Seamless, orchestrated customer experience.
Realtime feedback and 15 min. commitment to resolution.
Customer Care right now, not after the fact.
A Sales Differentiator
Everything I need to know about my move.
Clarity
I can make a difference in my move.
Control
Wow, you make me happy!
Happiness

8. Customer Care Lyf
Powerful, easy, intuitive, and fun. We’re changing the game.
Movers Late
Ashley’s Got It!
3:51
Dislikes Price
0:32
Happiness Management
See real-time feedback that simplifies quality into a happy or unhappy.
Retrospective
Comprehensive reporting of past work to hunt down efficiencies and improve.
RTC Video Calling
People do business with people.
Secret Sauce
Can’t tell you what that is yet. Feel free to guess.
Windows
Mac
Linux
Android
iOs
Happiness Management Platform

9. The Sales Differentiator
Higher Closing Ratio,
Higher Margins,
More WOW!

10. Next Generation Sales Tool Enhances Closing Ratio & Margins
My First Template
Survey Lyf
Next Generation Sales Tool Enhances Closing Ratio & Margins
About The Project
Live Feedback as a Sales Tool
Easy On-Demand Scheduling
Step-by-step Needs Analysis
Custom-Tailored Preparation Guides
Realtime Communication
Movers Late
Ashley’s Got It!
3:51
Dislikes Price
0:32
Advanced R&D
Augmented Reality New Home Furniture Placement
Estimation tools that Learn and Improve With Use

11. Your Friend In The Moving Business