1. Communication
can be a bear!

2. How
communications
happens

3. Communication is the
process of creating and
sharing meaning.

4. Abstraction Concept Concept Feedback
(Words)
Decode
Abstraction
Encode
Sender
Concept
Concept
Sensemaker
Feedback
Decode
Encode
Participants
are the senders and
receivers in a communication

5. Non-verbal Communication Mehrabian’s statistical inquiry
7% - Words alone.
38% - The way they are said.
55% - Facial expression

6. Major Non-verbal Behaviors
Eye Contact
Facial Expressions
Gestures
Proximity
Paralinguistics

7. Paralinguistics
Tone
Pitch
Rhythm
Timbre
Loudness
Inflection

8. Channels
Words
Auditory
Visual
Noise
External
Internal

9. All communication is goal-oriented. Why do we communicate?
-- Kathy Kellerman, 1992

10. The goal of all communication is to Influence behavior
Why do we communicate?
The goal of all
communication is to
Influence behavior
-- Tony Abel, 2003

11. Have a nice day!