1. Chapter 12 The management of change
04/04/2019
Chapter 12 The management of change
This is the Title Slide
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2. The management of change
04/04/2019
The management of change
The business environment in which modern firms must operate is extremely dynamic, which means it is subject to constant and ongoing change.
This is the Title and Content Slide
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R. DELANEY

3. The major triggers of change for 21st Century business
04/04/2019
The major triggers of change for 21st Century business
Technology
Competition
Consumer demands
Economic environment
This is the Section Header Slide
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R. DELANEY

4. 04/04/2019
Technology
Technological change has a huge impact as it allows development of:
New products
New business methods
Better communication
This is a comparison slide
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R. DELANEY

5. Impact of technology Computer aided design
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Impact of technology
Computer aided design
Computer aided manufacturing
Computer integrated manufacturing
Electronic data Interchange
Video-conferencing
Paypath
Impact on HRM and marketing
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R. DELANEY

6. Information and communications technology (ICT)
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Information and communications technology (ICT)
The development of personal computers, mobile communications and the internet have all changed the way in which businesses operate.
ICT also provides management with a range of tools to assist them in managing ongoing change in their business.
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R. DELANEY

7. 04/04/2019
Competition
Deregulation refers to a situation where barriers to free trade are removed.
Global market deregulation has increased levels of competition in the marketplace.
In some industries innovation can surpass tradition and businesses need to invest heavily in research and development (R&D). The rapid rise of Nokia serves to illustrate this.
© Edco 2012    It’s the Business
R. DELANEY

8. 04/04/2019
Consumer demands
Changing lifestyles create demand for new and innovative products. For example, microwaves, mobile phones, American fridges.
© Edco 2012    It’s the Business
R. DELANEY

9. Economic environment External changes such as: Interest rates Taxation
04/04/2019
Economic environment
External changes such as:
Interest rates
Taxation
Oil prices
Market deregulation
All of the above contribute to the creation of markets which are dynamic and unpredictable.
© Edco 2012    It’s the Business
R. DELANEY

10. Strategies for managing the change process
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Strategies for managing the change process
Communication and consultation
Training and development
A ‘facilitator’ management style
Employee empowerment
Teamwork
A commitment to TQM
© Edco 2012    It’s the Business
R. DELANEY

11. Empowerment Quality assurance
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Empowerment
Quality assurance
This is a process which gives employees the power to make decisions about their work to give them responsibility.
Companies try to provide consumers with a guarantee that all aspects of their product development and delivery will be of the highest quality.
Use of ISO certification and Q-Mark.
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R. DELANEY

12. Total Quality Management (TQM))
04/04/2019
Total Quality Management (TQM))
The aim of TQM is to achieve the optimum levels of quality for each and every aspect of a company’s operations.
TQM is not just about finished goods: the entire organisation must focus on improved quality.
TQM incorporates many dynamic practices including empowerment, teamwork, R&D, benchmarking and quality assurance.
© Edco 2012    It’s the Business
R. DELANEY

13. Teamwork – four stages 1. Forming 2. Storming 3. Norming 4. Performing
04/04/2019
Teamwork – four stages
1. Forming 2. Storming
3. Norming 4. Performing
© Edco 2012    It’s the Business
R. DELANEY