1. The RPA in Education: Communicating Change Tuesday 9 December 2008
Gavin Boyd Chief Executive Designate Education and Skills Authority

2. Change - A Constant Challenge
“The presumption of certainty fades as the pace of organisation change increases”
(Clampitt and DeKoch, 2001)

3. Learning Points From Health
Messenger - Senior Managers in existing organisations key providers of information
Message - How does this effect me?
Medium – face to face and internal channels the most effective
Measurement –should be an explicit and integral part of the change process

4. ESAIT Communications to Date
Communications Research
ESAIT Update
RPA News
Face to face meetings with staff
Communicating Change Consultative Group (CCCG)
Engagement with organisations and staff unions

5. Learning Lessons – Moving Forward
Setting out the journey ahead
Communicating on the ‘Me’ issues – staff transfer, location, recruitment, redundancy etc
More research and measurement, more face to face meetings – supported by other media, more engagement, more exploiting of technology
No more stop/start?