1. Training
OS652 HRM
Fisher
Oct. 7, 2004

2. Agenda In class writing Review training cycle
Discuss manager’s role in training
Presentation

3. In class writing
Describe one reason why an organization might want to grow its own human capital (i.e., invest in training).
Describe one reason why an organization might want to “buy” human capital (i.e., hire employees who are already skilled).

4. Purpose of Training
Ultimate goal – increased productivity and organizational effectiveness
Range of training outcomes
Affective (attitudes, motivation)
Behavioral (skills, processes)
Cognitive (knowledge, cognitive strategies)

5. Training cycle Assess needs Design and develop training
Organizational, task, and employee levels
Also have mandated training (e.g., OSHA)
Design and develop training
Deliver training
Evaluate effectiveness of training
Update training program

6. Training methods Common methods include
Face to face (classroom)
Technology mediated
Self-study (books, web)
On-the-job training
Adventure learning
Evaluate appropriateness of methods for the intended learning outcomes
Practice
Fidelity

7. E-learning
ASTD 2003 State of the Industry report: % of all training conducted (varies across org type)
Web-based training gives learners more control, can save time
Appropriate for different types of jobs
Research shows people are not always good at leveraging control
Other drawbacks?
Blended learning: using aspects of e-learning and face to face instruction
Becoming popular in MBA programs

8. Training Evaluation Can evaluate the training or the trainees
Reactions
Immediate learning
Job performance
Organizational results
When assessing learning, may require testing
Need to ensure tests are valid
ROI can be difficult to assess, but is important

9. Transfer of Training Key role of supervisor in the training system
Maintenance
Maintaining knowledge or skills over time
Generalization
Applying knowledge or skills to slightly different situations
Transfer is more likely when trainees have
Opportunity to perform
Workplace support
Refresher training
Culture that supports training/updating is also useful

10. Outsourcing Training
What are the advantages of outsourcing training? Disadvantages?
Which steps in the training cycle are best to outsource? Why?
Is it more appropriate to outsource different types of training?

11. For next class Topic: New Employee Orientation
Read “The Whirlwind of a New Job”
Will have a guest speaker from GM Massena
Class to be held at the Outdoor Lodge