1. TQA WINNER CONFERENCE 17 – 08 - 06 1 TQA ROADMAP & ROLE OF TOP EXECUTIVES

2. TQA WINNER CONFERENCE 17 – 08 - 06 2 Leadership Attitudes About Baldrige More than 7 in 10 (71 percent) Fortune 1000 executive respondents said their companies are likely to use the Criteria for Performance Excellence. –Slightly more executives from manufacturing organizations (76 percent) than service organizations (62 percent) reported they are likely to employ the Criteria. –Similarly, those organizations with more than 10,000 employees (74 percent) are more likely than those with fewer than 10,000 employees (68 percent) to use the Criteria.

3. TQA WINNER CONFERENCE 17 – 08 - 06 3 Leadership Attitudes About Baldrige

4. TQA WINNER CONFERENCE 17 – 08 - 06 4 Advantages of Using Criteria

5. TQA WINNER CONFERENCE 17 – 08 - 06 5 Disadvantages of Using Criteria

6. TQA WINNER CONFERENCE 17 – 08 - 06 6 Other Approach Used in the Past

7. TQA WINNER CONFERENCE 17 – 08 - 06 7 Problem encountered

8. TQA WINNER CONFERENCE 17 – 08 - 06 8 Critical Success Factors

9. TQA WINNER CONFERENCE 17 – 08 - 06 9 How to Implement Right Attitude Right Team Right Approach 3 Rs

10. TQA WINNER CONFERENCE 17 – 08 - 06 10 Right Attitude Its not another standard to comply with. Its not a contest. Its more than TQM. Its a journey. Yes, its a very long and never ending journey.

11. TQA WINNER CONFERENCE 17 – 08 - 06 11 Baldrige/TQA Dont (even think)

12. TQA WINNER CONFERENCE 17 – 08 - 06 12 Must do (even not like to) TQA TQA TQA

13. TQA WINNER CONFERENCE 17 – 08 - 06 13 Right Team Strong commitment and support from Management Team Knowledgeable and very committed team –Criteria Expert –Organization Expert –Functional Expert –Internal Assessor Team –Application Writing Team

14. TQA WINNER CONFERENCE 17 – 08 - 06 14 Right Approach 1. 2. 3. 5. 4. 6. 7.

15. TQA WINNER CONFERENCE 17 – 08 - 06 15 Right Approach SIMPLE STEP TOWARD EXCELLENCE SIMPLE STEP TOWARD EXCELLENCE

16. TQA WINNER CONFERENCE 17 – 08 - 06 16 Right Approach Stage 4 TQA Master Plan Stage 2 Build our Capability Stage 3 Prioritize Strength/OFI Phase 1: Prepare for TQA Stage 1 Org. Assessment Top and Middle Management Training Base Upon Self Assessment Report Org. Assessment Report Select Champions Select Teams Champions & Team Training Settle Org. Profile Champion Training Course Org. Profile Report Review Identify Strength Identify OFI Prioritization Get Approval Self Assessment Report Prioritized Strength & OFI Develop TQA Master Plan Identify Resource Get Approval TQA Master Plan Source: ADLI solutions

17. TQA WINNER CONFERENCE 17 – 08 - 06 17 Right Approach Stage 8 Continuous Improvement Stage 6* Internal Assessment Stage 7* Application Writing Stage 5 Bridge the Gaps Determine Implement Evaluate Learn Improve System & Performance Improvement Select Assessor Assessor Training Int. Assessment Report Int. Assessor Training Course Int. Assessment Report Select Team Team Training Write the Application Application Writing Training Course What Ext. Assessors Look for Application Report Determine Implement Evaluate Learn Improve Continuous System & Performance Improvement Phase 2: Quest for TQA Source: ADLI solutions

18. TQA WINNER CONFERENCE 17 – 08 - 06 18

19. TQA WINNER CONFERENCE 17 – 08 - 06 19 Why Baldrige / TQA?

20. TQA WINNER CONFERENCE 17 – 08 - 06 20 Why Baldrige / TQA?

21. TQA WINNER CONFERENCE 17 – 08 - 06 21 Why Baldrige / TQA?

22. TQA WINNER CONFERENCE 17 – 08 - 06 22 Q & A