1. Billing Systems: Convergence, Interface, Expectations, Challenge & TechM Presence

2. Convergence: For a Customer
For the customer it may mean:
Provide “One-Stop" shopping for buying communication services
A single invoice
A discount for total usage of communication services
A single contact number for customer care
New services: integrating networks for seamlessly integrated service

3. Convergence: For an Operator
Across services/technologies, Across post-pay and prepay
What operator needs?
Investment or Tie ups, so MoU and settlement
Need to have Provisioning and Activation system talking to multiple network elements
What are positives for an operator?
Support packaging and integration of multiple services
Allow carrier to bundle products into one package
Rate events based on cross-product discount schemes

4. Convergence: Services & Applications
Voice Call
Chat Call
Multimedia Call
Voice
Mail ( , video mail, picture mail, voice mail)
EMS
NMS IM
Messaging
Browsing (Internet)
Download (Content)
Streaming (VoD)
Push (LBS)
Broadcast (IPTV)
Peer-to-Peer (Gaming)
Content-on-demand
VPNs
Telephony
Security
Grid Computing
Collaboration
Network
Convergence: Services & Applications

5. Billing Systems: Interfaces
Telecom Billing
Customer Relationship Management
Inventory Management
Finance Applications
Revenue Assurance
Trouble Ticket Management
Web Self Care
Mediation
Provisioning and Activation
Note: Although important system are shown over here as a pert of Interface , there are not the only systems with which billing system interfaces.
Systems such as RA/FM, MIS also are the ones with whom billing interfaces and the list can be on and on.

6. Billing Systems: Expectations
Service convergence, Technology convergence
Pre-pay, post-pay marriage
Convergence
High throughput and operation flexibility
Scalability and performance
Tens of Millions of CDRs per day
High Throughput
Support for retail, wholesale
Support for roaming, Interconnect
MVNO, Local Number Portability
Business Model Support
CRM, Mediation, Provisioning, Inventory
Clearance house
Best of Breed Integration
Billing Systems: Expectations

7. Billing Systems: Challenges
Total Coal of Ownership (TCO) Is Itie total amount the operator is spending for maintaining the Billing Systems. In oder to justify the cost incurred, the Return on Investment (ROI) which the operator is getting should be large.

8. Summary In this session we have learned:
The Order to Payment: End to end scenario
The typical functionalities of billing systems
Ingredients of a typical billing product
Client side and Server side
Billing Concepts
Customer, Account, Service, Charging models, Package
Bill Cycle, Discount, Dispute and Adjustments
Rating, Billing, Discounting and Payments/dunning
Differentiate between
Retail vs. wholesale billing
Roaming vs. Interconnect billing
MNC Billing factors
Revenue Assurance
The role and functionality of Mediation
Various COTS products in available in billing space